I originally advertised with Adwords back when it all begun. I then had some trouble with certain keywords. Not fully understanding the system I soon managed to get banned from using this account.
Learning from my errors I then started another account. This account did not work. I tried opening another. Each time I tried different credit cards yet they all managed to be ‘declined’. I gave up.
Three years on, forgetting about the above I opened another account for a new project. My credit card was again ‘declined’.
I then setup another account and this worked but only for a day or so. I then emailed Google Adwords from this account to receive this email:
"Your Google AdWords accounts have been suspended due to multiple disapprovals... We are unable to revoke your account suspension and we will not accept advertisements from you in the future. Please note that our support team is unable to help you with this issue
and we ask that you do not contact them about this matter"
I do not get this, I only opened this account 5 days ago and never had any disapprovals. I have never overlapped advertising different sites and domains, no ads for prohibited stuff porn, gambling etc. Either way, why the unethical harsh tone and poor business sense?
I now believe this whole problem has occurred due to the issue with the first keyword in the first account.
I presume this Google is linking my details to each of the other accounts, right? Does anyone know what info they use to do this so I can start a new account without them knowing it is me?
I tried to close my accounts to no avail. They only allow you to ‘pause’ an ad group. However my credit details are still held on Google. I do not like this and want to cancel all my accounts so I may start afresh, is this possible and if so how?
I just want to advertise a legitimate website using a basic keyword.
I am pretty sure this will not affect my URL rankings on the Google search engine, can anyone confirm this?
I suppose my only plan now would be to use a friend’s credit card and address for the new campaign?
Advice is much appreciated on this one.
Apparently, pausing is as closed as it gets - at least that's what my rep told me to do when I needed to open a new account.
On the other stuff, I would suggest you do not try to cheat the system by putting the wrong details in or using someone else's card. This will just reinforce Googles opinion of you as someone who abuses the Adwords system. They'll find out eventually - nothing is really secret or hidden on the 'net.
It would be far better, in my opinion, if you honestly explained what you did wrong the first few times and promise to ammend your ways.
There are human beings at the other end of the system, and surprisingly for such a big company the Adwords team are quite approachable. Show them your sorry for past mistakes (not gloss over them - ignorance of the rules is never a good excuse) and give them a reason to trust you in the future and they might give you a second chance.
Fiddle it again and they wont forget. There is only so much that can be forgiven after all.
I doubt they will reason cosidering there email to me.
I am sorry if I violated the T&C's of this forum, I will have a read now.
Is there anyone out there kind enough to help a guy who made a mistake?
Thanks
The key is when you get a problem note from Google to respond immediately, correct the problem and not try to "get away" with something.
There are real people behind the Google face. I can speak from experience as I have a client who Google considered their product a "miracle cure" and have received one note about the stop or get banned on this client. It is not worth losing your entire business operation as a professional account manager over one problem account. They don't just ban the client but the account manager.
How we handled it was to resolve the problem immediately respond to the Google note with the action taken and change the product name, landing page and main website. Then we responded with a note to each Google inquiry. Yes, you may have to tread softly, but the alternative of being irrovacably banned -- and it does happen, is unthinkable.
If you doubt that one can be irrovacably banned by managing client accounts like this, just search this forum as there are others just like this original post writer who are trying to wiggle out of their problem.
Take heed if you are a Google Qualified Professional!
I don't think that by using a banned keyword by accident makes me a fraudster.
I didn't say that. I said you publicly admit attempting to fraud Adwords by openening multiple accounts with different credit cards.
I only opened more accounts because I was getting no-replys from Google and was in a hurry to launch my campaign.
That is a very poor excuse. It's like; I was only speeding cause I am in a hurry.
I am sorry if I violated the T&C's of this forum, I will have a read now.
Well, at least your a polite fr@udster;-)
Is there anyone out there kind enough to help a guy who made a mistake?
My advice was serious. I think your chances of getting back into the Adwords program are near to zero, but then again you never know.
I think there is more future for you in trying other advertising networks. Why not try Yahoo or MSN? They also deliver good quality traffic that might help your business. Best of luck.
I am sorry I parked in a no park zone, it was a mistake. I now really need help to fix this problem... even criminals get let out of jail!
Can someone advise on my original post and give me specific answers.
What I would really like to know is how Google links accounts, is it via credit card numbers, email addresses or by other data?
I ask this because I want to advertise again fully understanding the rules and from what I have read Google are non-forgiving.
I can not understand people in this thread that justify what AdWords Support did
Nowhere in my message did I justify what Adwords Support did. I simply can not judge about their initial action to ban Pieman cause I don't know their side of the story.
I do however have an opinion about a person who publicly admits to have violated the Adwords TOS again and again, who tells us he learned his lesson, and subsequently asks advice in a public forum about how to break the Adwords TOS again.
even criminals get let out of jail!
Not when they break the law over and over again.
I still think you want to use the advice people give you to commit even more TOS violations.
I will send you a sticky about this.
I ask this because I want to advertise again fully understanding the rules and from what I have read Google are non-forgiving.
Boy, you just don't want to give up, do you?
1) The only ones who can help or advise you get back into AdWords legitimately is Google itself.
2) Google has already told you to go away, they don't want to do business with you anymore.
3) It's unlikely you will find anyone here who will help you game the system or pull an end run with another address, email address, or credit card number.
You've been dumped. Deal with it and move on.
You could also look at it this way - Google has a finite number of people and resources to handle AdWords issues. Even Google has limits. Now, does it make more sense for them to allocate resources to deal with people who have already shown they don't want to play by the rules, or to use those people and resources to help the existing AdWords customer who DO play by the rules, and spend half a mil or more a year on advertising, and who have legitimate concerns and issues that need attention? I know where *I* would want to put my priorities, if I were Google.
I do however have an opinion about a person who publicly admits to have violated the Adwords TOS again and again, who tells us he learned his lesson, and subsequently asks advice in a public forum about how to break the Adwords TOS again.
Of course, he will try to make system respond! He had nothing to loose, because AdWords Support didn't respond to his inquiries. What do you expect? How a normal person is supposed to react when his legitimate efforts to obtain some explanation are completely ignored?
Please, note that when they responded after two years it was just to explain that he has been suspended multiple times, that's why they would not deal with him anymore?! It is a classic Catch 22!
I would agree though, that Google is effectively eliminating all these individuals and entities which do not show to be profitable enough for Google. They are eliminated through different means, including by the explanation "our TOS is allowing us to suspend an account without giving any explanation"!
That is the way a public company should not be allowed to behave. Because this is a discrimination. I hope they get a lesson soon.
Google has already told you to go away, they don't want to do business with you anymore.
You've been dumped. Deal with it and move on.
... to deal with people who have already shown they don't want to play by the rules, or to use those people and resources to help the existing AdWords customer who DO play by the rules, and spend half a mil or more a year on advertising, and who have legitimate concerns and issues that need attention?
The point is there are no rules!
Have you considered their TOS carefully? They have enumerated a lot of forbidden activities, but at the end what they say is that your account may be suspended without any explanation on their part... What rules?
The only rule is how much do you pay Google. Simple as that!
Netmeg: I hope you never make or have a mistake made made against you by Google
I hope not either, but if I am that unfortunate, I hope I own up to my responsibility for my actions, mistakes though they might be, and take my lumps like an adult.
That is the way a public company should not be allowed to behave. Because this is a discrimination.
You're kidding, right? Discrimination on what basis? I'm no apologist for Google, but they lay out their TOS up front; if you (or the OP) don't agree with it, then don't sign up. Google doesn't have any obligation to do business with you the way YOU feel it should. They lay it out, including the right to terminate the program at any time, and you can either accept it or not. Ever look at the TOS of most of your credit cards, utilities or other bills? Many if not most of them have the exact same clause. (And the OP didn't even read the TOS before signing up)
Ha-ha, oh boy! Imagine you walk into the local store and they tell you they don't want you here because you do not spend enough money and they have much more important customers to look after that spend half a million per year! I would like to see your face then...
Again - you're joking, right? This happens all the time, on different scales. It's the whole reason why people who spend a lot more money get special treatment and account reps. I can't (for example) park right next to Michigan Stadium for UM football games, because I don't donate $15k or whatever the going rate is to the Victor's Club every year. Only the people who do get to park close to the stadium; everyone else has to take a shuttle or walk a mile. Many bars have two drink minimums - if you're not willing to spend that much money, you're not welcome. That's not considered discrimination either.
You somehow seem to think people should be entitled to do business with Google. That's not the way it works.
The simple fact is Google dont have to deal with anyone they dont want to. As it should be.
One more thing pieman_fellis - I am forever reporting advertisers who break the rules, they affect my business, especially people who double serve and those who endlessly change their ads to get round the rules, then change them again when google closes them down.
Your Google AdWords accounts have been suspended due to multiple disapprovalsthis sounds to me like you constantly had your ads disapproved but kept resubmitting them. If you do that, you get banned.
"I now believe this whole problem has occurred due to the issue with the first keyword in the first account."
There is your own answer!
"I just want to advertise a legitimate website using a basic keyword."
And then what are you going to do?
You spammed the system first time out and now you are marked. It's hard to live down past unethical practices in business. You come here admiting multiple guilt scenarios and then asking some highly intelligent people how do I still prevail?
Yeash!
I think we need a 30 day waiting period or something to get in here.
It's the whole reason why people who spend a lot more money get special treatment
I can't (for example) park right next to Michigan Stadium for UM football games, because I don't donate $15k or whatever the going rate is to the Victor's Club every year. Only the people who do get to park close to the stadium; everyone else has to take a shuttle or walk a mile.
Many bars have two drink minimums - if you're not willing to spend that much money, you're not welcome.
I'm no apologist for Google, but they lay out their TOS up front; if you (or the OP) don't agree with it, then don't sign up.
If you hyperoptimize your ads and manage to get a remarkable CTR, you're not welcome anymore. What they say in such cases is that you are abusing the system or manipulating your budget (?!) to get very cheap clicks, or to get a large amount of free cicks... and this is the only explanation before the final explanation of "as per our TOS we can cancel your account for any reason and giving no explanation"...
Do Not Evil, right? Play by the rules, right? But actually, what are Google's rules?
Ever look at the TOS of most of your credit cards, utilities or other bills? Many if not most of them have the exact same clause.
If you hyperoptimize your ads and manage to get a remarkable CTR, you're not welcome anymore. What they say in such cases is that you are abusing the system or manipulating your budget (?!) to get very cheap clicks, or to get a large amount of free cicks... and this is the only explanation before the final explanation of "as per our TOS we can cancel your account for any reason and giving no explanation"...
Fantasy land. Google do NOT kick you out because you're able to get good CTR - they kick you out for breaking the rules. The rules the rest of the honest advertisers abide by. As it should be.
Google do NOT kick you out because you're able to get good CTR
Having a very high CTR and a low budget is something Google do not want. Because you pay a low price for clicks and you receive a lot of overdelivery refunds. Google wants you to pay, pay, pay, pay...
If you do not pay enough, well, there is a specially crafted Gogle TOS for you!
They just can't seem to understand that on Google, Google holds all the cards, play it their way and you're good to go. Don't play it their way and you get the boot.
Clearly it appears that the original poster has read the terms of service (if at all) with rose colored glasses on. Google is in control -- can't you see that in the terms of service. They are a business and they have parameters. They do not have to promote your stuff just because you want them to. You burn them by not paying your bill or by putting up declined ads over and over and you become a liability to them. I am sure if we knew the full story that there is probaly unpaid money in this situation as well. Something like stiffing Google with an expired card maybe?
Just my inflammatory two cents :0)
Having a very high CTR and a low budget is something Google do not want. Because you pay a low price for clicks and you receive a lot of overdelivery refunds. Google wants you to pay, pay, pay, pay...
I am sure if we knew the full story that there is probaly unpaid money in this situation as well. Something like stiffing Google with an expired card maybe?
Um... you mean gaming the system?
And that SHOULD be allowed?
Everything that is not mentioned in the TOS as disallowed SHOULD be allowed!
That is exactly the kind of approach that allows Google to ban advertisers, if needed without warning or detailed explanation.
A complex global online advertising system, but yet basically open to anyone with a few bucks, is extremely vulnerable to abuse. People can come up with a thousand ways to game or fraud the system without doing something that is explicitly mentioned in the T&C. It is impossible for Google to include in its T&C all the clever tricks to walk or cross the line of decent advertising. And as long as there will be people who attempt to jump over the line or dig a hole under the line (Hey, it said don't cross the line, well I didn't cross it...) Google will ban them without debate.
With such a TOS, Google wants to be free and draw the line AFTER the "incident", not before?
Basically the situation is the following:
There is a rule that says something very similar to "These are the rules and they can be changed at any time, without any notice or warning, and without any obligation to give explanations to anybody that may break the new rules"!
The question is, can this be named a rule? My answer is NO! Because... you can not have a contractual obligation to do business with somebody and say "Well, I have changed my mind... I do not want to do business with you anymore, because it is not as much profitable as I was expecting at the time when our contract was signed"?!
Got the idea?
Is the above rule a rule? Well, may be in some very broad logic, but there is something that the above rule definitely is not. The above rule is NOT A BUSINESS rule.
If you have to do business with somebody under such a rule, this simply means you are doing business with a monopoly! We all know how monopolies should be dealt with!
