We will try to charge your card right after you resubmit your payment info. Your ads will begin running as soon as your outstanding balance is processed.
They also say it may take up to two hours before my Billing Summary page shows payment.
But then the problem is it doesn't charge it until 10 hours later and then when i update credit card it doesn't charge it immediately either. Anyone know what is going on?
[edited by: mona at 6:17 pm (utc) on April 19, 2006]
[edit reason] no specific email quotes, please - thx! [/edit]
My ads are still suspended after I updated my card details more than 10 hours ago.
It says in the help pages the ads will run again usually within 24 hours after you update your card details.
I don't know which is correct?
Patiently counting the minutes....
Googleguy, can you see if Google is in the process of fixing their billing system? Back then when a credit card declines and I update the credit card it would charge instantly, now it says it will charge in 2 hours but then it takes 2 day just for one charge.
Still don't see my ads even after payment was successfully charged. I think there is a bug somewhere.
And its AWA, not GoogleGuy who is the rep here, right?
In each case, though, a meaningful answer would almost certainly require a look at the actual account. For this reason, I'd recommend contacting the AdWords support team from within the account in which you are seeing a billing issue. If there is an issue, this will also help the tech folks pin-point it.
I think the account now has to be manually reviewed and then reopened even after your card has been charged. Previously the account goes immediately live after the card update.
This would be news to me, GAds, and I am about 99.9% sure that it is not the case. Sounds more like an issue with the Credit Card processor, that is effecting a few advertisers.
AWA
They said there is a technical glitch and their engineers are on it.
Hope this helps.
Any status with this Adwords Ad Advisor?
barney, this is an issue that was experienced by a very few advertisers, and for a short period. I've understood it to be resolved, though if you or your friends are still experiencing this, the advice in my previous post still holds true - as resolving it will need a look at the account:
In each case, though, a meaningful answer would almost certainly require a look at the actual account. For this reason, I'd recommend contacting the AdWords support team from within the account in which you are seeing a billing issue. If there is an issue, this will also help the tech folks pin-point it.
AWA
