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adwords accounts entering incorrect card data

Wrong expiry dates- ongoing problem all this year

     
12:52 am on Apr 12, 2006 (gmt 0)

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Has anyone else had problems with the adwords billing system entering incorrect expiry dates for cards. It seems like some parts of the system is entering wrong dates. When I enter a card the system tells me that it has expired, so I enter again and it says its expired. Then after several attempts the expiry date is finally accepted.

Thats not the main problem though, the main problem is when they charge the card each month. So far this year only one payment has been accepted the first time. Some months its been accepted on the second attempt, this month I've had three attempts and they've all been declined. I contacted the card issuer and they said google is entering the expiry dates reversed (month:year or year:month?).

Its getting very worrying because the ads go off if I'm not here at the computer to re-enter the card details as soon as the google "payment declined" email arrives. I've emailed google about this a few times and they just say I should re-enter the card details but it seems like its a more systematic error with their data entry.

Is there anything I could do to fix this?

4:03 am on Apr 12, 2006 (gmt 0)

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Well it is very odd, after entering the same details five times, on the fifth attempt the card was charged successfully. The previous four attempts were rejected as an expired card.

Google is really making things difficult with this strange intermittent error, its taken me over twelve hours to actually get the account working again.

4:28 am on Apr 12, 2006 (gmt 0)

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Do you have the option of a backup card? Your rep might be able to set that up for you.
5:02 am on Apr 12, 2006 (gmt 0)

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Yes, I've thought about putting a backup card in but if I did then it could end up being charged each month if the system isn't fixed. I'd like google to be able to reliably charge the card I have listed. I have separate cards for business/personal and I really try not to mix them together.