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Payment declined on my debit card even though it has a lot of money

Have this happen to you?

     

fischermx

3:08 pm on Mar 13, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



So, I've been using this same debit card since Jan 1, 2006. It has already received near 16 succesfull charges.
But today, all of the sudden I receive an email from adword system telling me that the payment was denied, even tough I have enough money to cover it and lot more.
They used my backup card to cover the payment.
Have this happened to you?
Since I'm using a business debit card, I don't want my personal debit card to be used unless an extreme case of lack of money, which is not the case now.
What's your experience? Should I blame the bank or google?

pmurillo

3:27 pm on Mar 13, 2006 (gmt 0)

10+ Year Member



Your credit card must have a daily/weekly/monthly spending limit, and that limit has been reached.

Maybe Google tried to charge you twice on the same day, or you have increased your inversion to the point that you daily spend more than your credit card allows you to.

It has happened to me many times. The solution: Talk with your bank to increase the limits on your credit cards.

LifeinAsia

4:18 pm on Mar 13, 2006 (gmt 0)

WebmasterWorld Administrator lifeinasia is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



It could be the payment processor. A number of times we have tried to charge a customer's card, but had it declined. We try again 10 minutes later and it's approved.

Hopefully, Google tried to charge again a few minutes later instead of automatically suspending accounts. This is a good reason to have a backup card on file with Google. (Then again, if the payment processor is being flakey, the same problem may affect the second card as well.)

webpublisher

12:58 pm on Mar 14, 2006 (gmt 0)

10+ Year Member



This has happened to me and everytime it is because the bank have put a fraud check on it. I thus have phone up and verify that the last transactions on the card were valid so as they can remove the stop on the card. I can go a 6 months without this happening and then it happens out of the blue. Its hard to work out how the bank operates because it isn't as if my spending patterns had changed.

fischermx

3:23 pm on Mar 14, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



webpublisher:

thanks for your comment. It seems that my case. On same day a expended five hundred on domains regs on moniker, it was accepted correctly. Also namecheap and even a paypal verification charge was on same day. Just Google charge was denied for a mistery reason.

Could it be too much similarity within the last succesfull charge and the failed one? I'm seeing there are only a few cents of difference!

[edited by: fischermx at 3:27 pm (utc) on Mar. 14, 2006]

hdpt00

3:24 pm on Mar 14, 2006 (gmt 0)



Just happened to me this morning, holy cow am I losing money without my ads up. I put in a backup but it hasn't been charged yet. Calling my adwords rep now...

Syzygy

3:25 pm on Mar 14, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Interestingly this has just happened to us - half an hour ago.

A bit of thought revealed the fact that a new credit card had been issued since details were first entered into the adwords system a couple of years ago.

The problem?

The old card had reached its expiry date... Sorted!

Syzygy

fischermx

3:32 pm on Mar 14, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It seems like the adwords processor system is getting too picky ... :)

webpublisher

3:32 pm on Mar 14, 2006 (gmt 0)

10+ Year Member



I actually had Google debiting my card for months when in fact the expiry date was expired. It would be good if we were notified of when expiry dates are about to expire.

Syzygy

4:06 pm on Mar 14, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It would be good if we were notified of when expiry dates are about to expire.

Isn't that down to the cardholder?

Syzygy

fischermx

4:38 pm on Mar 14, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Amazon does notify about that.

gopi

5:46 pm on Mar 14, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It happened to me so many times...I normally get up late so this will get unnoticed for several hours.I see most of this things happen with visa and mastercard. Also Visa Debit card has a 10k daily limit irrespective how much money you have in your bank. This is really stupid in my opinion.

Get a american express card. In my limited expirence it works fine with adword and i never had a payment decline with it.

wrgvt

6:41 pm on Mar 14, 2006 (gmt 0)

10+ Year Member



I've had my American Express card stopped twice because Google claimed my card was declined, even though AmEx had no record of Google trying to submit a claim for payment. Both times, re-entering the credit card information in AdWords (which hadn't changed), fixed the problem.

Nuttakorn

10:36 am on Mar 18, 2006 (gmt 0)

10+ Year Member



Is that possible that Google has blocked your credit card? I have ever seen that the credit card declined and a few weeks later, the account has cancelled by Google Adwords Support.
 

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