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Problems with AdWords Reporting

Reports don't show

     

biggles

8:39 pm on Mar 9, 2006 (gmt 0)

10+ Year Member



Anyone else having issues with AdWords reports? I'm finding that I can't view any reports either when logged into My Client Centre or when logged directly into individual AdWords accounts.

Seeing this error message:

We're sorry, but we're unable to process this request. Some of the possible reasons for this include:

- Trying to view a report that no longer exists.
- Trying to view a report that doesn't belong to you.
- Trying to download a report that has not finished running.

I see AdWords maintenance is scheduled 10 March so maybe this is a system-wide issue. Just me or are you having this problem too?

biggles

8:46 pm on Mar 9, 2006 (gmt 0)

10+ Year Member



Update on my prev post. The problem is Firefox related (why, I have no idea). Reports work with IE.

poster_boy

11:01 pm on Mar 9, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I've also had problems Editing Campaign settings in Firefox. It produces an error in FF, works fine with IE.

cline

6:09 pm on Mar 10, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



As of this morning this problem appears to have been fixed.

DonovanHide

11:16 am on Mar 11, 2006 (gmt 0)

5+ Year Member



I have this same error message in both Internet Explorer and Firefox for both interface generated and API generated reports.

Is this a widespread thing? There was some maintenance done to Adwords yesterday. Is this a side effect?

Cheers,
Donovan

deep_alley

8:19 am on Mar 13, 2006 (gmt 0)

5+ Year Member



I had problems with reports last week, but it started working properly by friday itself. Not sure but like someone suggested, it did seem like a browser issue...I always thought that google was more firefox compatible.

Kings on steeds

9:38 am on Mar 13, 2006 (gmt 0)

10+ Year Member



G dose have a few issuse with firefox when launcing new products/services, affecting both the new service and existing ones, which is strange as they seem to love morzilla.

however this one would apeare to be affecting both browsers as i have come accross this issue when trying to view reports, thinking it me a browser issue (IE) i tried firefox and no luck there either, the next morning i was able to get access to reports and they have been working fine since....

pmurillo

3:37 pm on Mar 13, 2006 (gmt 0)

10+ Year Member



Yes, it has occurred to me to. The problem is not Firefox related as suggested, as I was using IE and also experienced the issue.

I talked (by phone) with an Adwords customer service agent and he told me that they were aware of the problem and diligently working to solve it.

Later, they send me an e-mail informing me that it had been fixed, but I was still suffering it. They told me to delete the cache and the cookies and that pulverized the trouble.

 

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