When I called it said they were off for presidents day. Dumb holiday if you ask me. I don't know any companies outside of banks and govt that take that off.
Good luck.
here's a new formula :
take an online credit card payment > rocket science
BTW i complained and received a "complimentary credit" because the policy is not to refund for lost traffic.
The real rub for me was the fact that there was no phone or email support and our account was down for 18 hours. I can see this on New Years or Christmas but President's Day? I guess GOOG is beginning to operate more like the USPS rather than the world's most valuable company. Maybe they should buy ebay to get paypal since they have the payment thing figured out.
There definitely should be some support on holidays AND weekend. I dont know why they aren't doing anything about this, especially since so many people have already complained about this.
I've complained about it too several times and tried to tell them how it would be in their best interest to provide not only support but ad approvals around the clock.
If my ad has to wait 3 days to appear on the Search Network (or even appear at all) while it's in an approval queue, that's perhaps hundreds of clicks that they lose out on that they could have charged me for.
I don't expect them to increase staff for my benefit, but the unneccessary wait until ads fully appear costs them revenue that has to be more than the salary outlay for the added employees. Multiply that by tens of thousands of advertisers who change ads only to wait in queue.
I find it hard to believe they're missing the boat on that one.
It's bad enough that there are still many searched terms for which no ads appear because the minimum bids aren't practical for any advertiser, but to miss all these potential ad showings too!
Israel
