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"Thank you for calling Google Adwords."

     
5:17 pm on Jan 16, 2006 (gmt 0)

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"The AdWords support team is temporarily unavailable. Please leave a message..."

And my rep is at a conference, so not answering phone or email.

Anyone else having trouble getting through to support this morning?

5:18 pm on Jan 16, 2006 (gmt 0)

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Same issue here, I had dealt with our rep on Friday and was not told that she would be unavailable today.
5:31 pm on Jan 16, 2006 (gmt 0)

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Can someone please explain why Google Adwords does not provide 24/7 customer support?

Their business caters all types of businesses and runs 24/7/365.

They can surely afford it:
- $138 Billion Market Cap
- $5.5 Billion in cash on hand

6:34 pm on Jan 16, 2006 (gmt 0)

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The arrogance of power....

...americacentric.........

pride goeth before the (____________)

6:36 pm on Jan 16, 2006 (gmt 0)

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It just seems to get worse and worse...
Well even if they cant or dont want to provide support 24/7, I think we definitely need support on weekends. Not having anyone to help with queries for 2 whole days is just not right.
7:41 pm on Jan 16, 2006 (gmt 0)

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For those not in the United States, today is Martin Luther King Day.

Many businesses, including I assume Google, are closed.

7:51 pm on Jan 16, 2006 (gmt 0)

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The point is that it's a big big big world. MLK was a great man but the folks in India, Malaysia, Argentina and Italy, Canada, Cape Town, etc., still need tech support.
8:22 pm on Jan 16, 2006 (gmt 0)

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Yikes - it sounds like some of you could use a holiday.
8:25 pm on Jan 16, 2006 (gmt 0)

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For those not in the United States, today is Martin Luther King Day.

So? I'm at work today, 7-11 is open.

The only things that should be closed today are schools and banks. This ain't no religious holiday.

It's like saying it's okay for them to close on Lincoln's birthday or Valentine's day. At least put a skeleton crew on like any other respectable call center and pay your employees for holiday pay.

I guess you have to pinch every penny you can when you're a "struggling" company like G ;)

9:21 pm on Jan 16, 2006 (gmt 0)

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Given that Google only has support during the day, M-F (that's an entirely different discussion, and I'd certainly welcome expanded hours) this should not be unexpected.

Observance of MLK day by businesses varies by region and by industry.

Government offices, the post office, banking, and the stock markets are all shut down. Businesses related to these would be expected to be closed.

Many larger corporations have it as either a regular or "floating" holiday. I'm a programmer, and it's common in my industry for it to be at least a floating holiday. I'd guess that 50% of the industry treats it as a regular holiday.

It probably has greater observance in California than in Montana. I note that Google is located in California. :)

10:01 pm on Jan 16, 2006 (gmt 0)

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Yes, I am in California and I think MLK was great, btw. I think the idea of an MLK holiday is great. But the point is that there should be a skeleton crew on staff because Google wants to be a global company.

Granted, try getting something done in China during New Years. But on the other hand, MLK Day is not the same as Christmas or Thanksgiving where it would be painful to have to work. I'm working, but I'm in my pajamas so it's not so bad.

Oh, and btw, Google is shooting itself in the foot by making my best keywords (the ones I know would convert) so expensive, even when there are no competitors for it.

10:03 pm on Jan 16, 2006 (gmt 0)

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Actually, all I was asking is if someone else was having problems too.

To be honest, even though I'm American, I totally forgot about MLK day. So it sort of pissed me off that I couldn't get a hold of anyone when I needed to.

If it was a holiday for Google, their voice message maybe should have indicated that instead of being "temporarily unavailable" which sounds like they're all out to lunch or something. I assumed I was calling within their normal business hours, so the whole thing was just confusing.

My rep finally got in touch with me.

6:49 am on Jan 18, 2006 (gmt 0)

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Finally got a reply from google...