if they do not work weekends, please, please - our websites do. And we webmasters often do too. So pretty please can they be there and running?
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That's why I tried to remember to never change ad text after Wednesday.
I've worked for companies far smaller than Google and they always had some extent of after hours support and/or working shifts.
BTW, Wednesday and Thursday I've noticed same day approvals, hardly ever on any other day of the week.
patient2all
It's just one of the many ways they aren't like a normal big corporation, and I really wish they were normal.
Rob
Still, at least I am not paying any money because my adverts are not appearing!
But it does make for a quiet weekend, which is normally one of my most productive periods. Depressing, for I need urgent help because the adverts that were being served with pleasing frequency have now tailed off to a big, fat "zero impressions".
I am small beer as an advertiser. I barely pay the donut bill for a support team each day (they do have donuts, don't they?), but many small advertisers like me make one enormous income. Which, I suppose, is why they do not need to worry, because we will not all be dead in the water at the same time.
AWA, people like me do need a way to be heard in Google, please.
Actually it is the domain of big corporations.. I think google's size and growth has got them into more traditional habits.
working 9-5 is not normal for big corporations?Actually it is the domain of big corporations.
It depends if you run a global operation with the need to support users. And it depends if you are serious about service and support.
For example we are a small and very lean organisation but we manage to provide support between almost all of the hours of 7am to 1am 7 days a week in our timezone with broadly a 1 hour response time. Our support is not mission critical, but our users are our customers and deserve that support.
When we become larger we will gear up to fill the 1am to 7am gap and then fill support positions in order to have a decent contingent of customer service staff available genuinely 24 hours per day for every day of the week. That is our business model.
Organisations who have customers globally with 24 hour needs also need to recognise in their business model that those needs have to be fulfilled in a timely manner.
I doubt google sees us as customers. The company wasnt built to make money from advertisers, thats just been a happy accident for google, and now their shareholders.
AWA, people like me do need a way to be heard in Google, please
I will certainly pass your feedback on to the right folks, partnermine. Consider it done.
I doubt google sees us as customers. The company wasnt built to make money from advertisers, thats just been a happy accident for google, and now their shareholders.
While every decision made regarding AdWords certainly takes the needs of those who search on Google into account, ronmcd, I assure you we think of our advertisers as highly valued customers.
Just one small example might be my continued presence on this forum, virtually every business day, for the past two years and more - sending your feedback on to the right teams each week. ;)
AWA
for the past two years and more
WOW - time flies, no idea it'd been that long.
And about to break 3k posts.
I think those factors speak quite a bit about Google support.
While we often want tier 2 support directly from Google, and it can be difficult finding the correct answers, you can get the help required directly from Google, it just might take a couple rounds of emails/phone calls.
I can assure you that Google does think of advertisers as customers, just sometimes they have different approaches to handling mass support (and I don't always agree with how they handle support, just that they do want to support everyone - execution is something else).
This is the list I can think of off the top of my head about Google online support (for just AdWords):
Here
some other forums
AdWords Chat (is this still around?)
Inside AdWords
Google Code Blog
AdWords API blog
Google Groups API
Google Groups AdWords
More Google Groups (several run by Googlers)
Google AdWords Newsletter (hmm, what's it's frequency? we'll skip this one) :)
Extensive online FAQs (they've done a good job w/ these)
AdWords learning center
Maximum effect PDF
This is off the top of my head, no peaking, I'm sure there's even more out there.
I remember someone, not sure who it was, on this forum rightly said that we advertisers are not googles customers: searchers are.
And what are these "customers" buying?
patient2all
While the statement "remember someone, not sure who it was, on this forum rightly said that we advertisers are not googles customers: searchers are." isn't directy attributed in this thread, it really sounds like this is the one that's being talked about:
[webmasterworld.com...]
Other points that make me feel less customer like.
A customer would be told how to make "relevent ads". Google knows what they mean by that but, we the supposed customer have to guess and use trial and error. If google does not like dynamic insertion, why not tell us that? They want the keyword in the title. Why the secret? Why did we have to pay more across the board to create the data for google when you guys have years of CTR?
