Destination URL mix-up?

Seem to have reverted to earlier versions

[Edouard_H]

After receiving notification that a long-running ad had been disapproved because the destination url was not working I logged in to find that the destination urls for nearly all ads seem to have reverted to earlier versions (had changed them to accomodate roi tracking).

This did not affect the urls for individual keyterms - only those for the main ad group. Has anyone else experienced this?

[Dr_X]

I had a similar problem. I set up ads that ran about a month, then suddenly they were rejected for a non-working url. When I looked at them I found them as:

[example.comexample.com...]

I check all my work when I made the ad and even clicked the link to make sure all was working. This appeared out of nowhere.

-Dr.X

[AdWordsAdvisor]

After receiving notification that a long-running ad had been disapproved because the destination url was not working I logged in to find that the destination urls for nearly all ads seem to have reverted to earlier versions (had changed them to accomodate roi tracking).

Edouard_H and Dr_X, I'd advise contacting AdWords support by using the Contact Us link from within the account itself, and asking them to take a look. They'll have a time-stamped running record of all changes made in your account. Do be sure to point to the campaign(s) and AdGroup(s) in question, in your email.

As an aside, in nearly three years at AdWords, I have yet to hear of a case in which an account changed itself. This isn't to say that it may not have happened in your case, just that I've never heard of it. And, if it has happened, then the support folks will certainly want to know about it.

Most common cause for this apparent behavior that I've seen: a client or colleague logging in and making changes without telling anyone.

AWA

[Dr_X]

Hi AWA. Thanks for the input.
If it wasn't so trivially fixed, and if I had thought of it at the time, I probably would have contacted support about it. I just fixed it and moved on.

Most common cause for this apparent behavior that I've seen: a client or colleague logging in and making changes without telling anyone

I'm the only one with access at our co. If there was a mistake made, I would have been the one to do it. But leaving the ad alone for a month, then suddenly that happens without my intervention, I have to guess that some weird updates was going on at google at the time and it just goofed up. No system's perfect so I just blew it off.

Next time I'll follow your recomendation. Maybe it's important to them even if it's just a minor anoyance to me.

-Dr.X

[Edouard_H]

Thanks here too AWA. I've been in contact with support regarding this and provided as much info as possible. I made the mentioned changes in destination urls at the end of March and it appears that they reverted to a point prior to that. This occurred on May 6th. I'm the only individual with access to the account and hadn't made any edits to either ads or destination urls recently.

Coincidentally, on the 6th my logs show a series of requests from a non-Google ip for urls used only for AdWords tracking, eg: /my_script.php?my_ad_identification

I had banned this ip previously for the same odd activity. Initially I thought I might have inadvertently banned the facility for verifying destination urls, but the urls had actually changed and support verified that the ip has nothing to do with AdWords.

Changed the login as a precaution though I doubt any intentional tampering occurred - I can think of a few worse things someone with access might've done....