Why? Because my ads all of a sudden weren't showing.
I adjusted the recommended budgets for all the campaigns. For some reason, my total account says the total would be over 10K a day. Now I know I won't get $10K worth of traffic, but I set that up just so my ads will show.
It seems to work...Kind of...my ads are not showing 100%...Seems more like half. It wasn't like that before, so why now?
Fast forward - since my sales are down, I keep checking to see if my ads are running. An hour later, my ads are NOWHERE to be found.
I go back into Adwords and a campaign that had a recommened budget of $770 now changed to $850?
And nothing was added or deleted!
So I again use the recommended budget. My ads show again, but still not 100%, but I'll take 50% over nothing and I will just call google in the morning.
An hour later -- Ads gone off the web AGAIN!
Then one campaign changed the recommended budget after I already adjusted it an hour earlier!
What the hell is going on?
So everytime I used the recommended budget, it works for 1/2 hour - 1 hour, then ads stop showing, then google changes the recommended budget...
Anybody have a clue?
[webmasterworld.com...]
[webmasterworld.com...]
[webmasterworld.com...]
This is really upsetting me. Google's screw-ups are derailing my daily profit goal! *argh*
When i use the diagnotic tool, it says i have hit my daily budget when i am no where close to my daily budget.
i called the robots at google and the girl said my account was under review by a team. i explained the problem about hitting my daily budget when i was nowhere close and she said she will have the team email me.
I told her this is VERY important because my daily profits went to sh*t yesterday...
Still waiting to hear from this 'team'. I will call them back in a few hours if I have heard nothing...
I know I can hone things a lot more as I get smarter, but I doubt it's going to come from either of those two tools.
patient2all
the girl said my account was under review by a team.
I got the same answer. YOu'd think they could at least give us a hint as to what is happening. They talk to you like it's a glitch and you are the only one experiencing it. Don't they know that WE talk to each other.
You know, I find it very aggrevating when Google does this. Really, it's one thing with the organic search. Be all secret, that's their perogative. But I (and everyone here) are paying customers. That's a different ball game and we deserve to know what's going on.
I would feel so much more comfortable is if the support person had said "We seem to be experiencing some technical difficulties, but our team is working on it. We esimate that it will be fixed by X time. We will send you an update by the morning."
Or how about a problem notifyer like CJ has when you log in. That would be nice.
I didn't even get an email telling me the account had been shut down. I wonder how many accounts are shut down or seriously slowed and the owner doesn't even know it.
I got a call back. Ads are full speed again. She said that the whole thing with hitting the daily budget is directly related to the account being under review.
Yes hannamyluv, they should be more clear. I told the girl that at least when u login to google it should say ACCOUNT UNDER REVIEW - AD DELIVERY STOPPED and then give a clear explanation of what is going on. All of yesterday I thought google was broke, and spent hours fooling with it...I coulda spent that time doing research...
The girl said that once an account hits so many impressions they do some secret review which she says she can't talk about...lol
I noticed one of my competitors had his ads fall off the face of the earth for like a day, and then he was back. I guess a lot of folk are under review...
do some secret review which she says she can't talk about
You know, that's what I am talking about, though. Could you imagine if your phone company did a "secret" review after you had been a customer for some many months and shut your account down while they did it? How about your ISP? Or your hosting company?
If they are covering up a problem, giving some bull excuse is wrong. If they are really are doing a review, that's just wrong to shut the account down while they do it.
glad to put it behind me...just wanna make some $$$ today!
Even if an advertiser is doing something truly egregious, they've been doing it for months, no doubt.
How much damage control is accomplished by shutting down or slowing the account during the review?
Even undercover police let illegal operations run while they perform surveillance and investigation. When they get the goods, they pounce!
Surely, we're not dealing with matters nearly as serious here?
------
Google, I love you, but you do try my patience (and that of many advertisers) with all this secretiveness.
patient2all
edited while I'm learning to write!
They're a public company now - profits are affected by refund policy that says you don't get charged when it goes way over. So tweak the tool, make accounts slow unless everyone jacks up their daily budgets. Voila! No more refunds given.
I have an account that runs about $350-425 a day - and has, without any change, for over a year. Now the daily budget tool says I need $2,110 / day if I want the account to run unthrottled.
It is so obviously wrong in guessing!
If I set it to $600, my ads are slowed to a crawl.
and my one that averages $45 a day needs to be at $250 budget...
it's the setup before the burn. it is irresponsible of them to have us cover them by a factor of 4x or 5x.
when my account goes nuts one day for some reason that's too secret for them to explain to me, they'll be saying "Well, you had you daily budget set to that amount - why did you do that if you couldn't afford it?"
