Forum Moderators: buckworks & skibum

Message Too Old, No Replies

I need some help.

Adwords response lower than expected

         

t2427537

8:46 pm on Jan 31, 2005 (gmt 0)

10+ Year Member



Could someone please help me figure what I'm doing wrong. I admit I'm new to Adwords, but I thought I did my homework before starting. At the beginning of January I started a campaigh for a big Tax software company. I used all the tools to figure the best keywords, in fact the company even suggests ones to use. In the last 30 days I've gotten almost 67,000 impressions so I think I'm okay here. My ad is very simple and to the point. They should be no confusion to the surfer on what the product is and that clicking the ad is a way to buy the software. So anyway I've had 451 Clicks with only 5 sales. With 5 sales I've earned $17.96, however since I'm paying .24 cents per click it has cost me $108.27 to earn that $17.96. Any help would be so appreciated.

pmkpmk

8:55 pm on Jan 31, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Welcome to Webmasterworld, T2.

Seems you are facing a justification problem? A few things to consider:

1) Do you have competition doing ads?
Given your keywords (usually we replace whatever keyword/product one uses with the generic term "widgets" here), I would assume that you have lots of competition. WHat do their ads look like? Can you leanr from them? Not outright copy them, but taking an idea here, a phrase there.

2) Test your ads
Do you know you can do more than one ad per campaing? Make a whole bunch of ads with different text (called "copy" or "creative" among the specialists). See, which ad gets more clicks. Also users are more inclined to click on ads that change. Google rotates them automatically, so no need to worry.

3) Is your landing page OK?
Once the visitor clicks your ad, does he exactly get what he's after on your landing page? If he clicks on a "buy xyz..." link, can he actually BUY it on the landing page? Or does he need to change to a second (or even a third) page? Is the price given? Shipping & handling? Your full office name with phone number? Does the landing page look "spammy" or "shady"? Ask your mom about that one (no kidding!).

4) Are your keywords on target?
Your goal should not be to get as many clicks as possible, but to get clicks which convert to sales. Less keywords, more specific keywords, or targeted niche keywords might do better than broad keywords. If your keyword is "bananas", you will have a whole load of competition, high click prices, few conversions. But try "banana split", "banana cake", "banana cocktail", "organic bananas" (if that is your niche), etc.

Good luck!

Frequent

9:15 pm on Jan 31, 2005 (gmt 0)

10+ Year Member



Also, if this is one of the big 2 personal tax software companies (no need to name them I'm sure), people can easily buy them at practically every large store in the country. This will generally keep conversions pretty low unless you are offering a big discount.

If your ad text wording isn't very explicit your clicks may also be from researchers instead of download purchasers.

When I first started PPC I ran into the same thing. It is especially frustrating doing PPC direct to merchant since if they have a poorly converting page design there isn't much you can do about it.

whoisgregg

3:51 am on Feb 1, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



t2427537, Adwords is certainly not a guaranteed success because you don't really know what the searcher is searching for from a handful of words.

For some campaigns, I intentionally write copy that will discourage clicks. Using language in your ad copy that will make the reader "disqualify themselves" from clicking your ad may help you to increase your ROI by reducing those "wasted" clicks.

Accentuate the negative. ;)

Eurydice

6:22 pm on Feb 1, 2005 (gmt 0)

10+ Year Member



67,000 impressions in 30 days is rather low. One of my clients is a small electronics components company and they get 1.5 million impressions. 451 clicks is .6% CTR. That's also rather low. You should be aiming for at least 1-2%.
1) Increase your daily budget.
2) Use more keywords. Use all the phrases that appear on your website that would be something that customers might search.
3) Write at least nine ads (with all sorts of variations in text) and run those for 30 days. Delete the ones with low CTR.
4) Increase your bids until the keywords are in the top five positions.
5) The ads are important. You want only qualified buyers. You want to discourage casual lookers, so include the price.

pmkpmk

8:07 pm on Feb 1, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



You want to discourage casual lookers, so include the price.

This of course only works for widgets where the generally expected price is much lower than the real price is! Nevertheless, this is an important point for many types of products/services.

t2427537

2:49 am on Feb 2, 2005 (gmt 0)

10+ Year Member



I want to thank everyone for thier help. One more question though. Is my problem that my expectation of sales to clicks was off. For an associate ad of a SW product is about a 1% ratio normal? If so than a rule of thumb would be set my CPC to < 1% of the commision. Does this make sense or am I insane

mikeyrhodes

6:21 am on Feb 2, 2005 (gmt 0)

10+ Year Member



not insane at all.

over time the amount you're willing to spend to get a new customer (a sale, not a visitor) is going to tend towards the profit available from that sale.

That's why ideally you'll have a 'back-end'. Products and/or services that you can sell to your clients again & again.
If you only have a one-off sale (ie you're an affiliate selling someone else's stuff) then you don't have a business, you have a promotion.

Bloody hard to make money running a promotion!

If you have a business (with back-end products) then you can look at the 'lifetime value' of your average client & then decide how much you're willing to invest to go get one.

A strategy you may want to try is bidding different amounts to change the position your ad appears in.
Then test these different positions (say for a day, or for 100 clicks) and see how they convert.

You'll probably find that pos #1 costs you heaps & doesn't convert well (lots of click-a-holics!)
And anything below pos #8 is going to be on page 2 (on IE at least) of the ads & therefore a much lower CTR.

If you're starting out aim for #5-7.
This will have a (relatively) low CPC
and a reasonable conversion rate.

If you can't make it work there, it's unlikely to work.

The key - as always - is to test test test.
great suggestions in the other posts (although I personally wouldn't write 9 ads at one time.... write 2 or 3, test for 30-50 clicks (each ad) then delete the loser & write new ones...
cut & paste your losers into a word or excel doc so you can see any patterns & make sure you don't write another 'loser' later on)

good luck..

mike