Getting Your Own Google Rep

How much do you have to spend to get your own google rep?

[sawtb]

Hi all, great forums here. Does anyone know how much you need to spend to get your own google rep? What type of service do you get with your 'own' google rep? Thanks!
tb

[bhartzer]

I heard somewhere that you had to spend $10k a month. It may have changed recently, though.

[farside847]

When I signed up 6 months ago it was 10k/mo.

[JKelly]

I have spent over $10,000 a month for the last two months and nobody ever contacted me about this so it must be higher.

[sdani]

I spend between 10 to 100 bucks a day (huge variation) and I have a nice representative's phone number / email address, who always answers my questions within hours.

Don't know if that qualifies as "your own" google rep, but I don't think I can get any better support from my own rep.

Thanks
sdani

[JKelly]

sdani, did you get this reps email address and phone number by asking for it or was it offered to you?

[sdani]

This rep once contacted me to answer my question and gave me phone number and email address for further questions.

Very nice rep.

sdani

[archie goodwin]

JKelly, I'm pretty sure the spend is 10k/month, for at least 3 months. So you're probably less than a month away from getting your very own rep.

AG

[eWhisper]

Often people have Google reps and don't know it. If you think you should have one, give Google a call and ask them if you have a rep.

Reps don't always contact advertisers. What sometimes happens is an advertiser has a problem, calls Google support, and they tell the advertiser that they have a rep and put them in touch with them.

[anallawalla]

A couple of days ago I went to a "Google University" session here in Oz where an American "Campaign Maximiser" told us that the figure is $2500 (not sure if that was AU$ or US$) but that it is going to rise soon.

[Tor]

When I signed up 6 months ago it was 10k/mo.

Is that 10K per. account or is it minimum 10K per. client?

We have many different accounts and spend far more than 10K totally each month but we don`t have any rep. assigned to us.. :(

[sacX]

I believe 10k per account :(

[shaka1978]

I have been told that in the UK you need to spend £3K+ on a single account each month to have a rep. You also need to have been with Google for a while too. The benefits: a single point of contact, a phone number, bulk upload spreadsheet and My Client Centre for multiple accounts.

I'm an affiliate spending £20 - £30K per month on Google. I got my rep last week after pestering them for ages and ages. I think the reason I didn't get approached was because I have 12 accounts and only a couple have more than £3K/mth spend. However, one had that level of spend for at least a year. I'd say send an email to AdWords with a list of your accounts and explain clearly why you need an account rep and you should get one sooner or later.

Cheers,
Neil

[wheel]

I know absolutely that it's not 10K per account,but per client. I hammered through this months ago. My total client base is many multiples of 10K per month, but all my individual accounts are <10K per month. So I don't have a google rep :(.

Maybe with the new control panel they'll start to realize what folks like us are worth. Many of my clients are on Google because they came to me looking for traffic and I sold them on my Google adwords services. Without me, they'd not be on Google. These same customers are NOT advertising on Overture simply because I haven't had the time to get set up over there. When I do, we'll be spending the same amount at overture - but overture does recognize my sum spend as being a decent amount (not that it makes any difference really. It would just be nice to speak to someone knowledgeable in my industry when I have a question once every 3-6 months).

[webdiversity]

It will vary depending on where you are in the world and whether you are an agency or a client direct.

As an agency there is no "collective" bargaining position. Each client is viewed on it's own merit.

Porbably not a great analogy, but if you were a member of an exclusive drinking establishment and only sat at the bar pestering the staff but not spending money on the drinks, eventually your membership would be revoked, and quite rightly.

Although Google have been recruiting like mad there are still not enough people to go round for all those wanting to sit at the bar.

Service levels I have heard can vary wildly, but that is ultimately down to individual employees enthusiasm rather than a cast in stone policy and that would be the same in any organisation.

As an agency we are very protective of all our supplier reps. although they are happy for us to give their details to clients, we guard them dearly.