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Google ads interrupted for four days

         

dtebbe

4:31 pm on Oct 19, 2004 (gmt 0)

10+ Year Member



Ok, so after spending $200k/year for the past 2 years with Google, my ads were pulled last friday for a "routine" review. This "routine" review kept my ads offline for almost 4 days, costing me about $20k in revenue. Google's response was "Sorry, that's the way our system works". Gee thanks Google. We were doing nothing shady, and 4 days later our account is back running just the way it was before the "review". No offer of advertising credit, nothing but a hollow "sorry (about your luck)". So that got me thinking....

What if all the merchants that were spending thousands of dollars, pooled that money into a co-op and started thier own e-commerce only search engine. Only e-commerce companies that were members of the co-op would be listed, and all the listing fees would go to cross promote the search engine in print, TV, and other media. The goal, to become a "buyers only" search engine. This is pretty much what Amazon.com is trying to become, but they want 15% off the top to do it. When I look at just what my little company spends, I know that if it could be organized, the funds would be there. Let's face it, as a buyer even google's search still sucks.

Google's near-monopoly status has brought about an arrogant, customer no-service mentality that will be there as long as the maintain the market share they currently have.

DT

stevenmusumeche

4:38 pm on Oct 19, 2004 (gmt 0)

10+ Year Member



I agree that the service and disruptions in AdWords are horrible, but I just don't think your idea will work. You have to advertise where customers are, not bring customers to where you advertise.

bostonseo

7:05 pm on Oct 19, 2004 (gmt 0)



I am pretty anti-Google. Their policy where you cannot choose your ad ranking position, only your max bid, is just a way for them to inflate CPC prices.

Google is losing market share; their best days are behind them.

SlyOldDog

9:52 pm on Oct 19, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Well, if all the advertisers withheld their funds for 2 months Google's share price would crumble and the advertisers could buy all the shares on the market for a song :)

What we have now is the equivalent of the situation which caused unions to be invented: the need for collective bargaining power. So how about an adveriser's union? We can organize advertising strikes when we don't like the state of play.

Longhaired Genius

10:09 pm on Oct 19, 2004 (gmt 0)

10+ Year Member



This thread looks like it could be fun, but let me indulge my moderator fantasies by pointing out that "calls to action" are against Webmaster World terms of service.

anallawalla

6:46 am on Oct 20, 2004 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



We spend more than that and have been with Google a little longer, but we haven't had ads pulled for a review. Handy to know that it can happen.

Unless this fanciful new venture can build a better search engine, its PPC solution won't get off the ground. Overture PPC is already out there and it is not, IMO, going to overtake AdWords. At least in my niche, Google pulls in 6-8 times as much conversions and we advertise in 6-7 other lesser PPC offerings.

Spreading risk has a lot going for it.

buckworks

7:54 am on Oct 20, 2004 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



my ads were pulled last friday for a "routine" review

Yeesh, you'd think they could review someone's ads without taking them offline!

eWhisper

12:55 pm on Oct 20, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



This sounds like the 100k review.

It's very annoying, and Google tries to get it done as fast as possible, however, I think this review has a lot of room for improvement (why does it even have to go offline to review the ads/keywords anyway?)

However, this goes towards their lack of communication skills. They aren't very good with email notifications when changes are occuring to an account.

Syzygy

1:18 pm on Oct 20, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



why does it even have to go offline to review the ads/keywords anyway?

This is the crux of the entire thing. Ads being reviewed occasionally is acceptable in my view, however, by taking them offline G is depriving it's advertisers of business.

Even worse, not having the courtesy of telling your own customers, from whom you depend for your own revenues and industry goodwill, is just downright stupid.

Could you imagine this happening in any other sector: -

Punter: "Excuse me, but could you explain why my ads haven't been showing on/in TV/radio/cinema/newspaper/magazine over the last few days? They are scheduled to!"

Ad Rep: "Oh yeah, we pulled them a couple of days ago. They're under review - we don't bother telling anyone when this happens - we don't see the point - but we might run them again in a few days. This is perfectly normal - is there a problem?"

To use that modern day Americanism - "D'oh!"

Syzygy

killroy

1:42 pm on Oct 20, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Made me giggle thinking of my own stats what kind of message it would send to Google when, say just 30% of advertisers would pull their ads for just 1 day... Can you say "dip in revenue"?

SN

Shak

1:43 pm on Oct 20, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



NObody anywhere is gonna pull their ads because it'll hurt you a lot more than Google.

so lets just move on ....

Shak

instinct

7:43 pm on Oct 20, 2004 (gmt 0)

10+ Year Member



Maybe bringing some of these concerns to the attention of the media (online and/or print) would be the answer. Negative publicity might get them working to improve the situation.

SlyOldDog

9:18 pm on Oct 20, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I keep telling you. Collective bargaining power. It's the only way to deal with a monster the size of Google.

We need a PPC body to protect its members against abuses by the priveleged few. Say 1% of your adwords cost into a fund to use for fighting our causes. I volunteer to run it for 10% of that 1% :)

Robsp

9:25 pm on Oct 20, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It would not be a bad idea anyway to start the GAAA (Google Adwords Advertiser Association)to represent advertisers and have a more formal body to represent us.

I would volunteer for a board position :)

eWhisper

11:22 pm on Oct 20, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



While discussion about Google's relationships & policies is acceptible discussion, it is against the WebMasterWorld TOS to have 'call to action' threads.

Claims of action, flames, and calls to action against any company or person will be removed.

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It's time this thread is ended.