anybody experienced there account being frozen today?
also, I've had an average ctr of 0.7% percent but my account has remained slowed for the past few days.
by the way, I know typically it's the credit card issue that will cause your account to freeze, I checked my credit it should still be valid and there's no note from adwords?
Any ideas?
regards
-Harry
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but we can't get into a campaign to make changes and can't pause it either. We can access/change all but the last campaign we were working in.
See [webmasterworld.com...]
I have this all the time in the last 2 weeks and this workaround works for me.
(And I'm not sure which of the two issues Awildman's is the same as.) ;)
I've received word that skibum's issue should now be resolved, however.
Would you please post again if you discover that this is not the case?
Many thanks!
AWA
I was having the problem with the warning box when trying to get into an ad from the campaign management screen. I think the issue has been resolved, at least it was the last time I logged on.
I've been writing too much lately. Apparently, it has caused me to use as few words as humanly possible to try to communicate with others. This has caused mass confusion and chaos.
I know exactly what you're talking about...
Glad your account issue seems to be resolved too. That's one down!
AWA
although I still have 0 impressions.... my account still seems frozen... haven't heard from adwords support yet...
hmmmm...
seems like I'm the only one experiencing a frozen account... the problem must be specific to mine then.
This wasn't the behavior before, I have my account slowed before but still have some impressions then eventually my account will recover itself, but this time there's no impression.
Is this a new rule/feature that adwords have implemented?
This wasn't the behavior before, I have my account slowed before but still have some impressions then eventually my account will recover itself, but this time there's no impression.Is this a new rule/feature that adwords have implemented?
tsinoy, this is not a new rule or feature. The system works now in the same way it always has.
The thing to remember is that when an account is slowed, the keywords which are not a part of the pattern of low performance will continue to run normally. Only the slowed keywords are slowed.
So it is possible to have a slowed account, and still get a normal number of impressions from the keywords that are actually doing well.
Or, it is also possible that all of the keywords are below the standard, in which case you'll barely have any impressions at all.
Bottom line, every slowed account is different, and the number of impressions you get is dependent on the number of keywords that are still above the minimum standard.
Occasionally, acconts will recover themselves, as you mention. But, more often, it is matter of revising your keyword list(s) to be more specific, making sure that your ad(s) are targeted, and then 'Restoring Full Delivery'.
AWA
iPo
The accounts are still freezing so we can't change certain things in the accounts. Sometimes it works intermittently.
Well, I'm really sorry to hear that, skibum. Yours is the first such comment I've heard since the earlier issue was reported as resolved.
Are you seeing exactly the same thing, or is this different?
In order to track it down, engineering would benefit from specific details from an affected account. So, perhaps you would consider writing from within one such account, and briefly describing what you are seeing (and when it occurs).
Thanks for the heads-up. And for your patience too.
AWA
<added> Just logged in again and don't see anything sticking at the moment so may be good to go. <added>
<added> Just logged in again and don't see anything sticking at the moment so may be good to go. <added>
I certainly hope so. As an aside, when we were having this glitch earlier, I was able to return the one advertiser I spoke to, who was having the problem, to productivity by having her reboot - and then logging in from adwords.google.com - instead of using the bookmarked page she had been using.
I know. Sounds odd. But on the other hand, it worked. ;)
AWA
Thank you for your explanation, it makes a lot of sense how adwords work.
I went ahead and adjusted my keywords and click on the Full Delivery Button this morning and by evening I looked at my account and it had slowed again, doh! caused by one non-performing keyword. And the rest of my campaigns are not showing any impressions again since dinner time, seems like whenever my account get slowed, everything doesn't seem to move anymore(all adgroups and campaigns). Contrary to my previous observation and what AWA had mentioned that other campaigns will continue to have impressions. I'll try to observe my account and see maybe I'll get some impressions in a longer time period for performing keywords.
Here's a quick view of one of my campaigns that are running, it has once again slowed, only adgroup 2 didn't meet the CTR criteria but the entire account got slowed.
Adgroup 1
1 Moderate 7 1,020 0.60% $0.08 $0.51 3.8
2 Moderate 4 239 1.60% $0.07 $0.28 2.5
3 Moderate 3 104 2.80% $0.08 $0.23 7
4 Moderate 1 155 0.60% $0.08 $0.08 8.9
5 Moderate 0 22 0.00% - - 3
6 Moderate 0 18 0.00% - - 4
7 Moderate 0 7 0.00% - - 1.3
8 Moderate 0 1 0.00% - - 2
Adgroup 2
1 Moderate 8 1,775 0.40% $0.05 $0.40 5.1
2 Moderate 3 117 2.50% $0.05 $0.15 6.2
3 Moderate 0 20 0.00% - - 8.3
Sorry for the lengthy post, I'm just trying to understand and match what AWA is saying with my observation. And understand what Slowed Account means.
*To be honest, I'm a little hesitant on clicking the Full Delivery Button, cause its gonna cost me $5 this time and I have no guarnatees I'll be able to maintain it above 0.5%*
regards.
The thing to remember is that when an account is slowed, the keywords which are not a part of the pattern of low performance will continue to run normally. Only the slowed keywords are slowed.
I've been looking into this for a few accounts, and there seems to be some inconsistencies in the theory.
How can an exact match keyword, which does not appear anywhere else in an account (and has never appeared anywhere else), have 0 impressions and be slowed?
There seems to be more to it than this for some keywords.
How can an exact match keyword, which does not appear anywhere else in an account (and has never appeared anywhere else), have 0 impressions and be slowed?There seems to be more to it than this for some keywords.
Hmmmm. I'll run this past some techier folks, and report back with what I've learned later on. One question though: has the account you are speaking of ever been slowed?
AWA
Any tech answers on this one yet, AWA?
AWA - this info doesn't seem to coordinate with your message in post 10 about only the keywords that are part of the pattern will be slowed. Any ideas?
Any tech answers on this one yet, AWA?
eWhisper, I'm sorry to say I have sort of dropped the ball on this one - as I've had to focus on more wide-ranging issues.
Yours is one of two such cases I've now heard of. The tech team is (or will be soon) looking into the other one - and I'll certainly post again if I learn more.
AWA
