Adwords glitch, ad show even though it's paused.

Seems very serious.

[lazerzubb]

I had 2 campaigns paused yesterday, and then i loged in today! the ads was still running even though it said PAUSED in the status of the ad.
And they had continued to take money from my account.
Anyone else seeing the same.

[Mike_Mackin]

We are currently running 18 Campaigns with 14 paused. No charges to the 14 in Oct.

[4crests]

Many of my campaigns aren't working properly as of yesterday. Several are running that shouldn't be and several vice versa.

[Michael Kawasaki]

I too have had the situation where we have paused our ad, however it continues to run! I thought that it just took a few minutes to kick in, however after reading that after a day it is STILL running while showing paused has now got me a little worried...

[vibgyor79]

Same here.. logged some clicks yesterday eventhough I had paused a couple of my AdGroups. I have deleted those AdGroups now - lemme see how it goes.

[4crests]

nothing I change since yesterday has worked. Their system is STUCK I think.....

[Chico_Loco]

Anyone think they'll compensate those whose ads are running that shouldn't be? Like returning the charges incurred?

[vibgyor79]

Whenever you get incur more costs than what is specified in the daily ad budget, you don't get charged for the extra clicks. (Overdelivery Credit)
[adwords.google.com...]

I hope they use the same principle here too. Only way to find out is to contact Google AdWords customer service.

[masterblaster1]

Well, the whole thought is Google has some major screw up with the Adwords. Paused ads are supplied clicks, some new setups dont get a single impression forget the click.
Can some one from Google explain all the poor Webmasters of whats goin absurd and when things gonna be back on track?

[vibgyor79]

Deleting the AdGroup has not helped. Still getting bagful of clicks. Will delete the whole campaign now!

[Birdman]

Same thing here! It is my first campaign with Adwords. The cost was adding up too fast, so I deleted all keywords, yet it's still there. I'm off to check credit card bill now!

[john316]

looks like the adwords algo may have worked a bit *too* good.

[gopi]

Is something major broke in Google...first the most irrelevent update of the year...now adwords screwed up ...

[webadmin]

re:>Is something major broke in Google...

Yes. We've received a memo to stop using it for internal research.

[shady]

Google customer services have given the following reply regarding this issue:

Thank you for informing us that your recently updated ads are not running.
We apologise for this inconvenience. We are currently experiencing a
server delay. Our engineers are aware of the situation and are working diligently to find a solution. We expect the problem to be resolved within the next 24 hours. Thank you for your patience.

I received this response at 20:30 GMT on 4th October.

[GoogleGuy]

I'll ask the ads team about the adwords console.

gopi, just because your sites' rankings went down doesn't mean that it's an irrelevant update. We always test our scoring changes to make sure that they're a net improvement from a user's perspective.

[kaz]

Looking forward to that response googleguy, I appreciate that you are here to help.

Shady, that response sounds very familiar to one I received 9/13/2002... as follows:

"This may have been caused by a server delay which caused you to see
abnormal or erroneous data in your account's reports. This situation is temporary. Our engineers have been notified, and are working to resolve this problem as quickly as possible."

My problem at the time (which continues) is that I often find instances where my click thrus exceed the number of impressions. They acknowledged the problem, but haven't followed up with me on it yet.

I'm starting to wonder if this server delay excuse is real or just a convenient one for them. Perhaps an explanation of what a server delay is would be helpful - as I'm not familiar with that phenomenon.

[ikbenhet1]

Are there any of you webmasters that have problems with campaigns that stay put at 0 impressions?

1)keyword are 'good'
2)daily budget is ok and also the rest.
i don't really get it.

ps. i did see some: addwords will be down 1 minute 0 minutes from now text few times and i got logged out while editing the keywords lot's o times yesterday.

[GoogleGuy]

Hey all, I walked over and asked the ads team what was up. Sometimes there are network outages that are out of any company's control, and sounds like such an outage affected the servers that deal with campaign edits/changes.

The engineers said that all changes will go through by this time tomorrow. If you want to force changes to go through earlier, click on "edit campaign" and then just save the campaign--you don't even need to make any changes. That should force a reload of any changes within the next few (3-4) hours.

I believe this issue only affects advertisers who are making changes to their campaign. We want campaign changes to be instantaneous, and I know a few engineers will be working this weekend to make sure that we get back to that point as quickly as we can. Let me know if you have any other questions. If anything changes, I'll post more info to keep folks up-to-date.