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Have Adwords have vanished from serps and content sites ?

now you see them, now you don't ...

     
6:00 pm on Apr 23, 2004 (gmt 0)

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AdSense began showing PSAs [webmasterworld.com] and the Google serps are also all Adword-free, no matter what search term is used.

This includes searches that should include pages of Adwords, but there is not a single one displaying.

6:03 pm on Apr 23, 2004 (gmt 0)

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must be a regional thing.

everything as normal in the UK

Shak

6:14 pm on Apr 23, 2004 (gmt 0)

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One computer in my office shows adwords.

One beside it does not.

Same IP.

<added> neither show adsense.

6:16 pm on Apr 23, 2004 (gmt 0)

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I am seeing adwords and adsense

Shak

6:17 pm on Apr 23, 2004 (gmt 0)

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looks like a big upgrade is taking place, maybe the trademark change is finally being implimented
6:20 pm on Apr 23, 2004 (gmt 0)

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something is up...can't see adwords on any of our office machines.

spooky....OKAY! I take everything back I said about adwords!

Must be a problem. I would imagine that noon mongolia time would be the optimal time to take down the system on purpose.

6:27 pm on Apr 23, 2004 (gmt 0)

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I'm getting the same problem. No Adwords on most searches.
6:31 pm on Apr 23, 2004 (gmt 0)

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Yep, there is an issue affecting (as you have seen) a limited number of users.

Engineers were on the case in less than a minute, and are hard at work - as one may well imagine!

I'll post with updates as I have more. Thanks in advance for your patience.

AWA

6:41 pm on Apr 23, 2004 (gmt 0)

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Thanks, ASA. There is always a bright spot to anything bad. I'm sure these non-profit companies are getting more hits this afternoon than they have ever got on their web sites. :)
7:07 pm on Apr 23, 2004 (gmt 0)

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AWA,

Engineers were on the case in less than a minute, and are hard at work - as one may well imagine!

So, is it a klaxon, flashing redlight, 'Red Alert' kind of an affair? or, a hankie cleaning horned rimmed glasses -- 'hmmm?' kinda thing?

7:11 pm on Apr 23, 2004 (gmt 0)

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AdWords is still down for me in the PST time zone for all searches. Been down since ~10:30
7:14 pm on Apr 23, 2004 (gmt 0)

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I am seeing adwords and adsense

Me too, Shak.

What's interesting here, guys, is the way the region (or network) is affecting the serving. Not just by country, either; I'm in Cleveland and see AdWords/AdSense just fine, while a buddy is in Michigan and seems to not be seeing them.

I wonder if the load balancing for the ad serving is network based instead of region based, because of what we're seeing.

7:18 pm on Apr 23, 2004 (gmt 0)

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No AdWords here (Chicago).

It looks so BLAH.

7:24 pm on Apr 23, 2004 (gmt 0)

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So, is it a klaxon, flashing redlight, 'Red Alert' kind of an affair?...

Thanks for the smile, nyet.

No actual klaxons have been broken out, but I assure you it is top priority just now. ;)

AWA

7:27 pm on Apr 23, 2004 (gmt 0)

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It looks so BLAH.

I had exactly the same feeling. The page looks kind of out of balance without the ads. :(

AWA

7:38 pm on Apr 23, 2004 (gmt 0)

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Guess I haven't been paying attention with adwords regional targeting. Last time I looked it was in beta but now it doesn't indicate so at all. During beta you could only choose five regions now there doesn't appear to be a regional limit. Also expanding out to a few more countries besides just the US. Perhaps this regional targeting is what screwed the whole thing up.
8:43 pm on Apr 23, 2004 (gmt 0)

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AWA

Can you offer any explanations for the problem?

Can you offer any assurances that this will not happen regularly?

This has a BIG impact on my revenue and can assume others are in the same boat.

-caNative

8:52 pm on Apr 23, 2004 (gmt 0)

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I am not AWA...but nothin's perfect.

Besides, who do think is losing the most money in this episode?.

10:23 pm on Apr 23, 2004 (gmt 0)

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OK - back with good news. I'm told that things have been back to normal since about 1:15 PST. I've waited a bit before posting, just to make sure.

Can you offer any explanations for the problem?

I'm not able to speak to exactly what occurred - but essentially there was an issue with some of the many servers whose job it is to deliver ads - now thankfully resolved.

Can you offer any assurances that this will not happen regularly?

Well, the best I can offer is to say that in the two years that I've been with AdWords, this is the first such occurrence. And you may be certain that it is a top priority that this not happen. ;)

This has a BIG impact on my revenue and can assume others are in the same boat.

Fully understood. Please accept our sincere apology - and know that Google is included amongst those whose revenue is affected.

I know it sounds corny, but in fact we're all in this together. Our success depends on your success. And I like to think that the reverse is true as well. It benefits no one when your ads are not showing, and we do not take it lightly.

I am not AWA...but nothin's perfect.

Besides, who do think is losing the most money in this episode?.

Thanks for that, nyet - and for yet another smile today. Much appreciated!

And lastly - thanks to all for your patience, and for the very quite nature of this thread. Also hugely appreciated.

AWA

10:57 pm on Apr 23, 2004 (gmt 0)

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I decided to go for a session in a flotation tank whilst the world was thinking that Google had stopped serving ads

nice to see all is back to normal... and thanks to AWA and ASA for keeping us informed ...

Shak

3:33 am on Apr 24, 2004 (gmt 0)

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AWA
I understand that you cannot get into specifics, nevertheless your explanation is very much appreciated.

flerper

7:34 pm on May 27, 2004 (gmt 0)

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I have to get someone to tell me why I can't see the adwords ads on partner or content match sites. I know the ads are being shown there, cause I've seen them on another computer. There is some java script in the source code of these pages that should display them on my monitor, but on my machine - nada. That area of the page is blank. I am running W98SE. IE 5.5, and I also have norton antivirus and zonealarm. But with those last 2 programs even totally off, still I see nothing. Any ideas? No thanks to Google, who is offering little else but cut and paste answers, which usually have no relation to my question. I wonder if an IPO of $25 billion will make that better or worse?