Why should I advertise with Adwords

when they are having so many problems!

[Tanker]

I've been looking over the threads here all day. Near as I can tell the Adwords system is amaziingly buggy and lacking in lots of features. I've read a heck of a lot of questions about how this works, and how that works. I haven't seen anyone who obviously represents the company answering the questions. I pulled up the contact information on the Adwords and it doesn't give a phone number. Why should I spend money with them?

[your_store]

I haven't seen anyone who obviously represents the company answering the question

Hmm.. guess you didn't see AdwordsAdvisor in any of the threads you read. However, we should be thankful that there is even one G employee here. Google afterall doesn't own this forum.

Why should I spend money with them?

Maybe because they own a major stake of the PPC traffic that is up for grabs. The feature set is never going to be perfect. But as long as they control the traffic, I for one will go through the trouble of learning their system.

[hobbnet]

You're right don't spend money with them, I don't want more competitors. ;)

[Tanker]

I'm just concerned.. I'm do a little research.. I have used many of the other ppc engines but not Google. No doubt they have traffic, but I created a test account yesterday and I haven't seen a single impression. The account looks fine, absolutely nothing wrong with it but the ads are not displaying. I have read the messages about the what the problem might be... blah blah.. all good and well. I don't seem to have any of those problems. As I said I'm concerned.. 24 hour response time on email to the support desk, no phone number to reach them.. not a warm fuzzy feeling. Last month I spent $15k on advertising online, this month I will spend $20k, next month I'll be spending $50k.

Agreed this is not their forum.. I'm just looking for opinions. If they have as many problems as they appear to have then I should think they would open up a forum just to deal with them. It seems to me that if they are going to make the customer happy they had better be posting a phone number on their site. I offer my customers 24/7 customer support. I wouldn't expect them to do less.. not for the kind of money. I'm just pissy. I don't have problem getting a hold of Overture. Their phone number is clearly posted on their site, that inspires confidence.

[nyet]

Google is good. Not as good as it used to be, but still good. We advertise with both G and Overture. Good results from both.

Looks like overture is slowly gaining the upper hand, but G is good.

[anallawalla]

Adwords for us is not the biggest bang per buck but is definitely the biggest volume of customers. Couldn't afford to drop it, but I'm always looking for second tier options to reduce the average CPA.

[WebStart]

"To google" and "google that" are now verbs in American English. That should tell you something about why advertising with Google is important. It is the most widely used, and widely known, search engine in the world. Not everyone loves it, but almost everyone uses it. There is a Google rep among the members of webmasterworld. He posts quite often.

[Tropical Island]

Google AdWords work!

As long as you track your conversion rate and keep your budget under control you will profit from them.

[showyourpic]

Google is one of the top search engines around and part of the "Big 3" in the search engine world. If you like reaching more potential customers than google is the way to go.

[hobbnet]

For some industries google works incredibly well for me while in others it works incredibly bad. Test and see for yourself...

Wait...I don't want more competition...Don't advertise at all! ;)

[sem4u]

Why? Well, it works :)

Your ads get placed on the biggest search engine around plus a few others.

[netguru]

GAW works fine for me inspite of its multiple "areas of improvement". Their customer support is about a 1000 times better than Overture...maybe more!