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Google AdWords just died?

Is anyone else not receiving any traffic from AdWords today (december 2)

   
11:49 am on Dec 2, 2002 (gmt 0)

10+ Year Member



I have been using AdWords for a while now, and this morning on all my accounts there is no more traffic. They paid themselves yesterday too on some of them and the payments went through as usual. I have no caps of any kind, no end dates, which leads me to believe they are having a problem.

Anyone else?

Tor

11:58 am on Dec 2, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



We are seing the same thing as you Marc_P. I assume that there is a thecnical problem in Google. They haven`t updated the campaign information at all so far today, but all our adds are OK and we are receiving traffic from them as normal. So I think it`s a matter oftime befor they have solved the problem. ;)
12:02 pm on Dec 2, 2002 (gmt 0)

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All our account show ZERO spend for 12/2/02
12:12 pm on Dec 2, 2002 (gmt 0)

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Same here love :)
12:47 pm on Dec 2, 2002 (gmt 0)

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All our account show ZERO spend for 12/2/02

Wouldn't that be great!

I've noticed nothing at all in terms of impressions or clicks on Google since about 3am GMT last night. So, whatever the problem is it's a big one, but they are managing to cover it up well by giving the impression the interface still works.

But our tracking tells us that the ads are still running but the numbers are a lot lower than we would expect and we haven't had a click on our tracker for a few hours.

Still, these things have a habit of sorting themselves out in the end.

4:12 pm on Dec 2, 2002 (gmt 0)

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The problem is only with the stats. Run a search for your keywords and you will see that you are ads are being displayed.

And if you think that you are getting "free clicks".... hehehe.. Google is not making money by giving away free adwords clicks. Check back after sometime (maybe tomorrow) and you will see yesterday's/today's stats.

6:16 pm on Dec 2, 2002 (gmt 0)

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>Still, these things have a habit of sorting themselves out in the end.

We are spending again.
$0.39 is way below what 10 hours would spend in one account.

Added:
They show 3 click today and I'm tracking 182 unique clicks and sales that I can track to adwords.

8:39 pm on Dec 2, 2002 (gmt 0)

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Hmm... I have one campaign on Adwords that I deleted yesterday, but it is still showing ads when I check.
Something is definitively wrong.
9:05 pm on Dec 2, 2002 (gmt 0)

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This is really quite serious. We have several new campaigns which not only don't show any impressions or clicks, but on our tracker they don't show anythign either, which tends to make me think the problem is deeper than it seems.

Such is life.

9:12 pm on Dec 2, 2002 (gmt 0)

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>Such is life.

It is the Christmas Season and EVERY hour counts. More uniques = more sales. It's the American way.

imho

9:16 pm on Dec 2, 2002 (gmt 0)

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Wow, i'm gonna go in shock tomorrow if i get a bill. :(
i had raised the cost per click to $1,5 to see if it would help for a couple of hours..
Has this happened before, that the clicks were there the next day?

Am i the only not seeing adwords at YAHOO?

10:41 pm on Dec 2, 2002 (gmt 0)

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> Has this happened before

Yes :)

10:51 pm on Dec 2, 2002 (gmt 0)

WebmasterWorld Senior Member eliteweb is a WebmasterWorld Top Contributor of All Time 10+ Year Member



They got no problems displaying our adverts and charging us all day long so im uneffected from what I can see.
10:57 pm on Dec 2, 2002 (gmt 0)

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I am affected, because I have deleted my campaign, but my ads shows up anyway.

If Google are gonna charge me for this, I will speak with AMEX and have a charge back.

11:49 pm on Dec 2, 2002 (gmt 0)

10+ Year Member



I have noticed a severe decline in clicks, I get approximately 600-700 clicks every day and now I have about 75 clicks from them (I track on my end as well).

Also I wrote them an email early this morning and got this reply, which seems to indicate they didn't know they had this problem, or that this rep didn't know about it, or that they are running around trying to fix it! BTW they never followed up which seems to point to someone writing a damage control type message for all users:

<snipped / sorry>

[edited by: heini at 12:29 am (utc) on Dec. 3, 2002]
[edit reason] No email quote or excerpts possible as per TOS ¦ thanks! [/edit]

11:55 pm on Dec 2, 2002 (gmt 0)

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>Sincerely,
Theresa
Google AdWords Team

I called them at 8 AM PDT and reported it.
I figured they could fix it by noon.
I was incorrect!

11:56 pm on Dec 2, 2002 (gmt 0)

10+ Year Member



I think stats and everything has fully caught up now. My totals for yesterday now show about double what it was this morning, and today's numbers now seem normal. (For a time it was zero, followed by a period with very low numbers midday)
12:02 am on Dec 3, 2002 (gmt 0)

10+ Year Member



well actually let me rephrase -- click totals look to be fixed/accurate, but impressions seem to still be off - my CTR is def inflated (some of my campaigns show over 100%). My guess is they restored clicks, but impression totals for today show only imps since the time of the fix.

They're prob still working on it, but i'm totally fine with these CTR's! heh

12:25 am on Dec 3, 2002 (gmt 0)

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Well, to me it actualy looks like they droped a bit of data this time. I haven't seen that before. I track in both ends.

Tor

8:25 am on Dec 3, 2002 (gmt 0)

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They surely must have dropped data in this process. There is a gap between their end and my end as far as I can judge. ;)
8:49 am on Dec 3, 2002 (gmt 0)

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My clicks from yesterday nopw, show up: $380, thanks adwords.

And today Adwords is not counting hits like yesterday. same thing again.

3:36 pm on Dec 3, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



What is really annoying is they seem to have added the impressions to todays figures which has caused a few of our normally safe ads to get red boxed.

Then to make matters worse I get one of those lame grammar e-mails because we missed out a full stop to make one of the ads make sense.

We all make mistakes. I'll be the first to hold my hands up. But, when you red box a campaign the day after your system was in the toilet I'm sorry but it's not consistent.

I seem to recall on their SEO page it mentioned about asking for a full and unconditional refund. From what has been written thus far there are a whole bunch of advertisers that have lost money because of Google's inability to deliver a stable system. Yet there is no SLA, no apology, no explanation, so we must all be imagining it right?

Most of the advertisers will be oblivious to the problems, but us serial advertisers know better.

There has to be an element of flexibility in the way in which the rules are applied, or people won't advertise with you any more.

5:07 pm on Dec 3, 2002 (gmt 0)

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I joined Webmaster World today because of my issues with Google AdWords. Glad to know I'm not the only one experiencing problems!

I'm gonna wait it out for the rest of today and send e-mail later this evening if not cleared up.

Thanks for being here!

3:10 am on Dec 4, 2002 (gmt 0)

10+ Year Member



Something funny is still going on. My normal number of impressions is appx 10000, 150 clicks a day (1.5% - but very
targeted). Today it was 2000 impressions, but same number of clicks (appx 150) - so ctr becomes 7.5%. I am not complaining
because my ad is now always on the top (used to be 3rd) - I am assuming they are using inflated CTR to position me.
Or did the Christmas shopping just kick in?

Tor

7:08 am on Dec 4, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Welcome to Webmasterworld Babsie! :)
11:21 am on Dec 4, 2002 (gmt 0)

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December 4th - 2 days after I originally experienced problems with AdWords account, it seemed to be fixed, but this morning again, back to 0 for every single ad. Clicks are dripping through still though.
11:36 am on Dec 4, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



DARN

Tor

1:50 pm on Dec 4, 2002 (gmt 0)

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All my ads are working just perfectly for the moment.
1:53 pm on Dec 4, 2002 (gmt 0)

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We checked and we are getting the traffic from our ads. BUT adwords is just not reporting that we are spending any $ and Clicks = ZERO
2:18 pm on Dec 4, 2002 (gmt 0)

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Am seeing the same as you guys on 04 Dec.

Concerns me because I am about to get to the end of the clients budget and want to cut off at that point till they agree to spend more.

If the interface is not showing "when we get there" ... it could be painful (not in a significant way for this campaign though)

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