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All our account show ZERO spend for 12/2/02
Wouldn't that be great!
I've noticed nothing at all in terms of impressions or clicks on Google since about 3am GMT last night. So, whatever the problem is it's a big one, but they are managing to cover it up well by giving the impression the interface still works.
But our tracking tells us that the ads are still running but the numbers are a lot lower than we would expect and we haven't had a click on our tracker for a few hours.
Still, these things have a habit of sorting themselves out in the end.
And if you think that you are getting "free clicks".... hehehe.. Google is not making money by giving away free adwords clicks. Check back after sometime (maybe tomorrow) and you will see yesterday's/today's stats.
Also I wrote them an email early this morning and got this reply, which seems to indicate they didn't know they had this problem, or that this rep didn't know about it, or that they are running around trying to fix it! BTW they never followed up which seems to point to someone writing a damage control type message for all users:
<snipped / sorry>
[edited by: heini at 12:29 am (utc) on Dec. 3, 2002]
[edit reason] No email quote or excerpts possible as per TOS ¦ thanks! [/edit]
They're prob still working on it, but i'm totally fine with these CTR's! heh
Then to make matters worse I get one of those lame grammar e-mails because we missed out a full stop to make one of the ads make sense.
We all make mistakes. I'll be the first to hold my hands up. But, when you red box a campaign the day after your system was in the toilet I'm sorry but it's not consistent.
I seem to recall on their SEO page it mentioned about asking for a full and unconditional refund. From what has been written thus far there are a whole bunch of advertisers that have lost money because of Google's inability to deliver a stable system. Yet there is no SLA, no apology, no explanation, so we must all be imagining it right?
Most of the advertisers will be oblivious to the problems, but us serial advertisers know better.
There has to be an element of flexibility in the way in which the rules are applied, or people won't advertise with you any more.
Concerns me because I am about to get to the end of the clients budget and want to cut off at that point till they agree to spend more.
If the interface is not showing "when we get there" ... it could be painful (not in a significant way for this campaign though)