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Watching a campaign die before my eyes

Impressions falling away by 25% a day

         

John

4:59 pm on Oct 26, 2003 (gmt 0)

10+ Year Member



I almost don't believe what I am seeing and wonder if anyone can help out on this one.

I have a mature campaign running with 300+ keyowords in 13 adgroups running fine

All clicks cost 5 cents, Average positio 3-4 and steady

Conversion rate was 3.4-3.6%

Figures for date, Clicks and impressions as follows as follows

17 268 7456
18 253 6473
19 338 6821
22 39 7914
21 328 8214
22 83 4556
23 55 3569
24 49 2698
25 32 2008

The ting is just dying before my eyes, any suggestions.

Why should the impressions just die away? This is a very stable market for a constant demand product.

On the 21st we edited the destination URL by one digit but that should not effect the impression rate.

Anyone seen anything lek this before?

Regards

john

martinibuster

5:01 pm on Oct 26, 2003 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Are those impressions purely from "search" or are they mixed in from "content targeting"

paulewing

5:13 pm on Oct 26, 2003 (gmt 0)

10+ Year Member



Could be the change in the destination URL throw the ad into a hold for review state. From what I read this will cause the ad to be pulled from all partner searches (AOL etc) and just show on Google until the ad is reviewed by an editor.

Shak

5:15 pm on Oct 26, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Could be the change in the destination URL throw the ad into a hold for review state. From what I read this will cause the ad to be pulled from all partner searches (AOL etc) and just show on Google until the ad is reviewed by an editor.

my money is on the above...

Shak

John

5:53 pm on Oct 26, 2003 (gmt 0)

10+ Year Member



Thanks guys, someone else suggested this but 3-4 days is a lot longer than I have experienced before. Turned into a very expesive change! 95% plus is search not content matching

Little PS

I got down to the Pub Conference and enjoyed meeting a load of you guys but I bet with all the faces around it is hard to recall! Great day and much appreciated

ThomasAJ

8:27 pm on Oct 26, 2003 (gmt 0)

10+ Year Member



Same thing happened to me, it's the partner removal thingo until review.

I can't get any reviews done unless I send them emails to hurry them up. I used to wait patiently like a good little boy for days and days. No more.

John

11:23 pm on Oct 26, 2003 (gmt 0)

10+ Year Member



Do reviews just crop up at random? Never had a change take out a campaign for half a week before.

Do you chase anyone in particular?

Thanks for the help guys

John

ThomasAJ

2:02 am on Oct 27, 2003 (gmt 0)

10+ Year Member



John

Reviews are done *every* time *any* change/addition is made to adwords.

However the ads do show immediately on Google but *only after* the review on partner sites like AOL. Note that some categories of ads require review *BEFORE* they are even shown on Google. This is a little known fact but believe me that I am correct as it affects me.

I don't 'chase' anyone, just the usual 'contact us' web form that is present for every account.
I wish I could chase, but unlike some of the big boys (& girls I presume) I don't have an account manager at Google.

derekwong28

7:12 am on Oct 27, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



John, exactly the same thing happened to us on around the 21st October. Our ads stopped showing up on content sites.

We made changes to the ad on around that date.

John

8:52 am on Oct 27, 2003 (gmt 0)

10+ Year Member



This kind of "review" caused me problmes in Overture, goons!

I changed a tracking URL they they "reviewed" the terms and threw out 175 terms that had been running for over a year and had come from their own suggestions list! Makes you wonder doesn't it.

When I first set up the campaign I was chopping and changing the ad copy all the time but I didn' notice big delays. I wonder it adding a new add rather than editing an existing is treated differently.

Thanks again guys, I wish I had known this before but having your experiences has help a bunch.

John

wayne

3:40 pm on Oct 27, 2003 (gmt 0)

10+ Year Member



Will changing a term from broad to exact match cause it
to go into review again?

hobbnet

6:27 pm on Oct 27, 2003 (gmt 0)

10+ Year Member



Changing a keyword from broad to exact is essentially adding new keywords...I don't think adding keywords will take your ad out of partner sites since your ad copy stays the same, which is what Google is mainly concerned about, but I could be wrong due to the recent trademark infringement stuff and the {KeyWord} tags that could get them in trouble.

John

6:39 pm on Oct 27, 2003 (gmt 0)

10+ Year Member



Better be careful on that assumption, I changed one digit in the destination URL for each ad in each adgroup in a whole campaign and I have lost 90% of my Google traffic as a result. So far e-mailed 4 times and tried to phone but couldn't get through the Hitlerbot machine! Not even an autoresponeder message so far. 6 Days and rising.

John

ThomasAJ

11:51 pm on Oct 27, 2003 (gmt 0)

10+ Year Member



I suspect they have been swamped with emails as a result of their changes. Very dissapointing performance by Google this time. But hey my average has always been 4 days. Ah to be a monopoly...do what you want...no accountability...still have customers...bliss.

Do they have any really experienced *business* managers at Adwords. I have no idea who they are, but their performance smacks of propeller head, coke, pizza kinda management.

hobbnet

11:54 pm on Oct 27, 2003 (gmt 0)

10+ Year Member



I changed one digit in the destination URL for each ad in each adgroup in a whole campaign and I have lost 90% of my Google traffic as a result

Losing traffic from making a change in a destination URL is to be expected. They have to make sure the URL your ad is pointing to is appropriate...Thus even if you are changing only one digit, that one digit could mean a completely different website from the original, which they need to check before sending to their distribution partners.

AdWordsAdvisor

3:01 am on Oct 28, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



hobbnet, you hit the nail on the head. Although it may seem a bit counter-intuitive, even the simplest change gives the ad 'new content'.

For example, if you simply change a period to a comma, the system sees that the ad has new content. However, the system can't really verify the content, and the ad is then removed from partner sites until it can be reviewed and approved by a live human being. This, of course, is done as quickly as possible - though the time can vary quite a bit according to volume of new and edited ads.

Hints:

* Make changes to your ad copy in mid-week if at all possible. These are lower-volume days than are Mondays or Fridays.

* Avoid making changes to your ad copy on Friday if weekend partner-site traffic is important to you. As noted, these changes will cause your ad to be removed from the partner sites over the weekend.

* Some advertiser choose to create a second ad in an Ad Group, while leaving the existing (and approved) ad running. In this way, their ad continue to show on partner sites. Then when they see the new ad appear as well, they'll delete the original ad.

eWhisper

2:16 pm on Oct 28, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Some advertiser choose to create a second ad in an Ad Group, while leaving the existing (and approved) ad running. In this way, their ad continue to show on partner sites. Then when they see the new ad appear as well, they'll delete the original ad.

I never change ad copy. Once it's running and showing on partner sites, don't change it. If you want to make changes, create a new ad, wait for it to be approved on partner sites, then delete the old ad.

This gives you the maximum exposure while your changes take place.

ninhld

2:34 pm on Oct 28, 2003 (gmt 0)

10+ Year Member



It seems that if I create a new ad during the weekend, it will not be shown even in google.
Could AWA confirm this?

John

2:50 pm on Oct 28, 2003 (gmt 0)

10+ Year Member



When I first set up this campaign it sucked and I nearly didn't persue Adwords. I then bought a course on tuning up the ads and I have to say it was a revalation and I pushed up responses to 3-4%CTR at on 5 cents a click, all good stuff. Most of the time I was writing 2 or 3 ads for an Adgroup and circualting them so I always had a half decent ad approved for each Adgroup.

The tactical error was to change all the ads in one go, not ad copy but the URL's, Oh and I did it just before the weekend too!

Great advice guys, thanks

John

AdWordsAdvisor

2:15 am on Oct 29, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It seems that if I create a new ad during the weekend, it will not be shown even in google.
Could AWA confirm this?

Glad to, ninhld. Normally new or edited ads will run on Google very quickly, regardless of when they were created.

There are exceptions to this rule, however, and they usually involve 'sensitive' keywords that must be reviewed & approved before the ads may run - even on Google. Many prescription related keywords fall into this special category, for example.

John

8:57 am on Oct 29, 2003 (gmt 0)

10+ Year Member



Back up and fully approved!

That was an unpleasant experience to say the least but at least with your input I now realise how I got myself in that situation.

I am tempted to ad an extra ad to each adgroup that is almost indistinguishable from my best performer so I can make a change to the ad but still have a good ad up there for rotation.

Is it the ad that is pulled and help pending review or the adgroup, anyone know?

John

eWhisper

1:44 pm on Oct 29, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



When you make changes to an ad, it's only the ad that's under review, not the adgroup.

If you want to change an ad to see if it preforms better, make a new ad, let both run for x impressions, and see if your new ad has a higher CTR rate.

If you make changes to one ad, how are you comparing it to see which has the best CTR? I think it's better to get one ad to a good CTR rate, then ad new versions of the ad, run them both (or ever 4-5) for a while, take out the lower preforming one, then make a new one, repeat...

This way you always have at least two ads in rotation that have been reviewed, so deleting the lower preforming one still allows you to be shown on partner sites while the new one is being reviewed.

Michael Anthony

2:24 pm on Oct 29, 2003 (gmt 0)



I've been through this too, when my traffic got to the point where I decided to put tracking URL's into all my PPC campaigns. Also suffered the stupidity of Overture rejecting search terms that had been running perfectly on the old URL for months.

The trick is to submit the whole thing as a new campaign and then cancel the old one once the new stuff's approved. Still, we can all be clever after the event, can't we? :)

paulewing

2:42 pm on Oct 29, 2003 (gmt 0)

10+ Year Member



The problem with creating the new ads in another group or champaign is that you lose all the CTR that you may have built up. I wish there was a way to transfer the words with their statistics to another group.

I have some groups that I created a year or so ago before I knew much about Adwords that contain way too diverse of word lists for a good champain. I tried to solve this on some with a dynamic title, and got three of my words disabled becuase they were misspellings. The three words only get 50 or so impressions a month each, but have a 5% to 10% CTR. It would be nice to either move them to another adgroup with their CTR intact.

nerowolfe

3:24 am on Oct 30, 2003 (gmt 0)

10+ Year Member



One thing we've noticed is that Adwords doesn't remember past ads that have been approved. If we changed an approved ad but then immediately put it back the way it was, we still had to wait for another round of reviews.

It definitely makes it harder to try out new variations. AdWordsAdvisor, any chance of making it remember an approved ad forever?

AdWordsAdvisor

1:20 am on Oct 31, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Interesting suggestion, nerowolfe, which I'll certainly forward.

Off the top of my head, though, I do see a possible problem.

Scenario: what if an advertiser changed the destination URL while the old approved ad lay dormant? In this case the old (and approved) ad might not match the site any longer.

For this reason, even old 'approved' ads would need to be reviewed again when re-used, IMO.

nerowolfe

6:43 am on Oct 31, 2003 (gmt 0)

10+ Year Member



AdWordsAdvisor, that's a good point about the contents of the destination page changing. I can imagine that would be hard to detect automatically. Maybe there could be an expedited review for such cases? Not sure, but anyway, thanks for looking into it!

Eljaybe

5:47 pm on Oct 31, 2003 (gmt 0)

10+ Year Member



Ever since I changed my display URL (not destination URL) I have been waiting days to appear on AOL and other affiliate sites. It never took this long before, and my clicks are way down. So I guess my question is can it take over a week to be approved on affiliate sites? I only changed my display URL, nothing else.

eWhisper

6:46 pm on Oct 31, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Another possible solution that I'd like to see is the ability to pause a particular ad, not the group. I have a couple ads that do very well when certain articles or press releases are published, but other than those times, don't do well. Because I have to delete the ad and then put it back up based on time sensative data, I very much rely on quick approval from G.

I'm sure there are a lot of other uses for pausing and resuming ads that have been approved for parner sites as well.