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conversion rates for services vs products

12:45 pm on Sep 14, 2003 (gmt 0)

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I've read figures about conversion rates for selling widgets in various places, but I haven't seen any for providing widget repair services.

Do you find the conversion rates significantly different?

I'm getting a reasonable number of hits, but not enough phone calls. :-(

6:53 pm on Sept 15, 2003 (gmt 0)

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WebmasterWorld Senior Member jeremy_goodrich is a WebmasterWorld Top Contributor of All Time 10+ Year Member

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Marketing one service that I know of / the conversion rate is on par with expectations.

If your ads are not performing, try one of the following:

1) monitor the keyword referrals to increase your 'negative word list'
2) montitor the site usage of the referrals you get so that you can see if they all get to the same page / and leave your site
3) use an 'online intake form' and mention some kind of special "web only discount or deal" so that they are incentived to fill it out
4) once you have the above #3 in place, use a cookie or tracking software to monitor what word phrases give you the best conversion rate

Good luck.

3:53 pm on Sept 16, 2003 (gmt 0)

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If you can describe your services accurate enough [blue widget overnight repair services] your CTR's will likely be high. I'm marketing both products and services and the services have the better CTR's (6+%) but a much lower volume (which does not matter as services bring in more $$)
4:05 pm on Sept 16, 2003 (gmt 0)

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WebmasterWorld Administrator ewhisper is a WebmasterWorld Top Contributor of All Time 10+ Year Member

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This has been the topic of many an office discussion for us. If your service can be done via the net, then essentially its the same conversion rate as selling a product.

If it involves shipping something to you for repair or whatnot, then it will be a little less, but can still be optimized, and one of my clients gets about a 1% conversion rate for this (up from .05% a year ago). Although, I've never seen a number for what is acceptible in this region, other than making sure you're getting an accptible profit.

The most difficult conversion rate is getting someone to leave their computer and walk into an office. We're still working hard to determine these types of conversion rates (as your goal is to get them into the office, so there are 800 number tracking involved, office surveys, etc) but they are only so accurate as humans and not computers are involved in the tracking process.

The one thing to consider with this is that most companies don't have physical offices that cover 100% of a population, so already you're factoring down the population that you can serve, so if you're in 40% of a country, suddenly a 2% nationwide conversion, becomes a .8% conversion rate.

It's this last type of conversion, I've never seen a number, or even a good article about. I'd love to hear anyone's opinion/examples about this type of conversion number.


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