However, I do not expect to present Google with log file evidence and supporting justification that quite clearly demonstrates something VERY odd happening (quite possibly fraudulent activity), only to receive the canned response to a "why don't my numbers equal your numbers" query.
Agggghhh!
Do canned responses annoy anyone else. or am I just too sensitive?
I think they can be a massive insult to your customers' intelligence if not used carefully! :(
For what that's worth. Maybe they should make up several cut-n-paste answers for each topic, and rotate them randomly. :-)
Anyway, I've now achieved 1 paragraph of human response, followed by 4 paragraphs of canned follow-up that amusingly contradict what has just been said in the personal component of the reply.
This is a joke.
Often starting the email with a statement that you understand the proxies, logs, etc, and that you're not looking for the canned customer support answers, as you've already analyzed those possibilities, and that you want tech support to review your request will bumb your email further up the chain towards someone who can actualy do something about the situation.
Google does have a lot of advertisers, but I've found if you state right off that you have a clue and want a human response, they have a tendancy to give it to you.
They seem to be chewing on my latest reply, so i'll hope for a more respectful response this time.
I may not be a big league AdWords client, but i'm spending a few hundred dollars per month with them - I expected a bit more than a "you agreed in the terms and conditions to accept our records and pay for whatever clicks we charge you" response!
Cheers!
