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Google now crashing IE Browsers !

We're loosing our customers...

     
10:50 pm on May 25, 2002 (gmt 0)

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We for sure have a BIG problem.

Google is still crashing the IE browser on many computers when Google is the startpage.

Someone suggested that it is Dilbert. I think that is correct, the problem seemed to start at the same time that Dilbert appeared.

Can someone please contact Google before we loose more searchers forever to other search engines ?

11:32 pm on May 25, 2002 (gmt 0)

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Welcome to the board. I have been having problems with IE crashing when going to Google's site all this week, so I can confirm that that there's a problem.

It's not only the start page factor, I've got www2 in bookmarks and it'll crash when I hit that also. It takes several tries to get to Google every time.

11:45 pm on May 25, 2002 (gmt 0)

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Did either of you download the latest updates to IE6 before this started happening? Are you using the Google Toolbar?
I downloaded the latest updates and could not get the Google Toolbar working again. I read the thread in the forum about fixing the toolbar problem but it didn't work for me. I reformatted and re-installed everything except some browser updates today. I am just curious if it has something to do with the updates and the toolbar?
11:47 pm on May 25, 2002 (gmt 0)

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Same here with IE 5.5

<added>no browser updates, no toolbar updates</added>

11:56 pm on May 25, 2002 (gmt 0)

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<script>
<!--
function sf(){document.f.q.focus();}
// -->
</script>

I wonder if it's because of this code found in Google's homepage HTML.

12:10 am on May 26, 2002 (gmt 0)

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No problem here with IE 6, with or without toolbar advanced features running.
12:14 am on May 26, 2002 (gmt 0)

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KM, that script has been on google's homepage from the beginning. It just puts the cursor in the search box.
12:21 am on May 26, 2002 (gmt 0)

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I'm using IE 6.0 with the latest MS updates installed + the Toolbar and I've never had any problem with Google's home page. I wonder if the problem might be due to something else than Explorer (spyware?)...

<added>Plus I think that if it really were a Google problem, they would have it fixed pretty soon: they're much more concerned than we are about "losing searchers to other SE" I guess...</added>

12:23 am on May 26, 2002 (gmt 0)

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I wonder if this is connected with the imminent release of Mozilla 1.0 :-)

Danny.

12:39 am on May 26, 2002 (gmt 0)

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I have made no changes at all. I'm still using IE 5 and won't update the toolbar until I'm certain it'll still show PR.

Giacomo, it's a Google problem, I've not had this anyplace else like this. It's crash-time just about half the time with the start page, all the time with the bookmarks link.

(edited by: Marcia at 12:42 am (utc) on May 26, 2002)

12:39 am on May 26, 2002 (gmt 0)

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Only thing that crashes IE(6) for me is AOL - happens all the time
12:56 am on May 26, 2002 (gmt 0)

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I only use IE6 for the Toolbar to check PR. I use Opera for my browsing :)
2:14 am on May 26, 2002 (gmt 0)

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I still use IE 5.0 (because I want to use the same browser as many of my customers use).

I do not have the toolbar installed on this computer.

Suggestions have been to update the browser, use a different search engine, use a different browser, etc.

I have switched to Netscape but my concern is that many users will find another way to function and may be lost permanently from Google's customer base. I depend on Google traffic.

It's a shame to watch Google implode. Does anyone have contact with Google ? Do they even know ?

2:22 am on May 26, 2002 (gmt 0)

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IMO, rest assured when googleguy reads these threads and similar threads of the web, the problem will vanish. Its hardly desirable for google to crash browsers is it ? :)

im wondering if google's responsible for turning my clock to 2059 now ;) like i was saying in that other thread about PC probs.

Closer to reality...Im using IE6...cant remember and specific probs upon hitting google (its my home page).

2:55 am on May 26, 2002 (gmt 0)

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I just noticed it today, on a client machine with IE5.
1:03 pm on May 26, 2002 (gmt 0)

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It stopped, no more crashing. Hope it holds out.
5:07 pm on May 26, 2002 (gmt 0)

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Working good here with Opera ;-) (all except the advanced search page that is...nag nag nag)
2:23 am on May 28, 2002 (gmt 0)

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Dilbert is gone and my IE Browser is no longer crashing !!!
7:40 pm on May 28, 2002 (gmt 0)

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Well, it still crashes for me.
7:43 pm on May 28, 2002 (gmt 0)

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I'm also having problems with IE crashing at Google all day today. Not only when I go to the site, but when I finally get there it's been crashing when I do searches.
7:48 pm on May 28, 2002 (gmt 0)

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Never had problem, IE6.
7:49 pm on May 28, 2002 (gmt 0)

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no problem with ie5 or ie6 on win 2k proffessional.
8:00 pm on May 28, 2002 (gmt 0)

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No problems here, either. At work on XP Pro, at home 98. IE 5.5 and 6.
8:06 pm on May 28, 2002 (gmt 0)

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no problem here with ie 6 at work, win98 ie 5.5 at home
8:35 pm on May 28, 2002 (gmt 0)

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still crashing for me. Started a few days ago. I am using IE 5.00.3314.2101 with service pack update SP2 and Google Toolbar with advanced functions turned on. I hope Googleguy is reading this thread. They definitely have a problem and should fix it fast.
8:43 pm on May 28, 2002 (gmt 0)

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Maybe they misplaced a comma or semi-colon in the code again? ;)
11:32 pm on May 28, 2002 (gmt 0)

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I was wrong, Dilbert is gone but the crashing continues. I am sing MS Windows 98 and Internet Explorer Version 5.00.2314.1000.

Some have suggested switching to a Netscape Browser (I have), installing IE 6, using a different search engine, etc.

My concern is that we are loosing Google users every day the problem continues. These are our customers, many will never come back.

Can anyone reach Google ? It is said that you are never more that three contacts away from anyone you need to reach...

8:14 pm on May 29, 2002 (gmt 0)

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exactly the same for me... only since i installed the google tool bar... if i go to a google homepage it 'illegal operation' and freexes up my system... i emailed then but never received a raply... i uninstalled and reinstaled and all seams to be well now.
8:22 pm on May 29, 2002 (gmt 0)

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I never installed the Google Toolbar on this computer. I have MS Windows 98 and Internet Explorer Version 5.00.2314.1000.

No Dilbert but the crashing continues...

12:15 am on May 30, 2002 (gmt 0)

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pathfinder, we definitely are listening. From what we can tell, it looks like a subtle bug in IE versions 5.0 and 5.0.1 involving UTF8 support. Starting later tonight, we'll be pulling back on UTF8 in those browser versions.

Starting tomorrow, if you visit Google and IE still crashes, please send email to help@google.com with:
- your IE browser version
- your operating system
- whether you have the toolbar installed and what version

We're pretty sure the toolbar isn't related to this, but it pays to be complete. We're hoping that this fix tonight will solve the issue, but if you have any problems we'd like to hear about them.

Best wishes,
GoogleGuy

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