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I have since written google a fourth time and have yet to get a reply back other than them pasting the entire help section into the e-mail.
Keep in mind folks, that some programs you download may come packaged with ad/spyware so if you run a program like spybot and eradicate the ad/spyware that came with it, the program itself may no longer function correctly. I've experienced with a certain AOL instant messenger ad on program. Always read those user agreements..