Forum Moderators: travelin cat
Just upgraded from 0.5mb to 2mb dsl connection at home. All was fine yesterday. The connection appeared to get faster as the night went on and speed tests showed this to be the case - all well and good. Try to get connected at home (standalone iMac g4 - 10.3.9) this evening - nothing. And I'm stumped - primarily because I don't think I know what I'm doing now.
Resetting router didn't work. Double-checking Network prefs & recommitting data (just to be on the safe side) hasn't worked. So:
Network prefs:
Location - "a new one"
Show - built in ethernet
Configure (IPv4) - Using DHCP
IP - 192.---.-.-
Subnet mask: 2--.---.---.---
Router - 192.---.-.-
Network status: You are connected via built in ethernet.
Log in to router:
DSL shows OK
WAN shows OK
IP now shows as something else.
Cannot connect. Make a long distance call to 'Support'.
Support tell me that the new ip is the one that's always been assigned - yet it is not the one I've been using. Never have done. This 'new' one, they say, is the correct one; always has been. Just use that and everything will be fine.
Reconfigure router using 'new' ip address. Double check all other settings. Everything is as it was previously.
Submit. Reboot. Commit. Status shows 'connected' but nothing happening.
Go back to Network prefs and configure manually using 'new' ip address and with everything else as it was before and 'apply now'.
This brings up a dialogue box "ip blah blah blah is in use by (lots of alpha-numerics here...)" This is not the same set of alpha-numerics as ethernet id (no idea if that is relevent or not - just thought I'd throw it in...).
Click OK & check network status - not connected (I sort of expected that).
Log back into router and browser states it cannot connect to server.
Delete locations and tried new ones. Try alternating configurations in Network prefs with previous ip address and 'new' ip address - likewise in router. Still nothing. Oh, and the phone line does work and I've reset the router umpteen times.
(And if, when I get back home the bloody thing works, I think it'll be going straight out the fourth floor window!)
There's obviously something that needs to be done - and at this stage I have no idea what it might be. And, having quit for a little over a month now, I'd kill for a cigarette!
Any help (not related to cigarettes) very much appreciated.
Syzygy
Have you tried pinging an external IP like google or example.com? I'd be interested to see if the ping fails. If it fails then your router most likely isn't set up right, if it does ping then it's probably the Mac.
I know this might sound a little funny, but is the modem connecting? Mine has a green LED that lets me know that an uplink is successful to the ISP, regardless if there is a network connected to the modem through a router or not. You said you reset the router umpteen times, but what about the modem?
I really have never had problem with my DSL setup here, so I don't really know what else to say other than check the numbers. Also some modems require the routers address to function right.
So I would"
Make sure your ISP's IP assigned IP is correct in the router
Make sure your self assigned router IP is correct on both modem and Mac
Make sure Subnet Mask is the same for router and Mac.
Oh yeah, and have you tried configuring using DHCP? Does it work as opposed to manually? Or even DHCP with manual addressing? If you have a single PC, working with DCHP is pretty easy and considered 'ok'.
Good luck Syzygy!
-- Zak
Luck.
Unfortunately, before finishing we got cut-off. I rang back but got routed to their call centre in Newcastle, UK. (I was just about to ask the obviously British chap I was speaking to as to how he was enjoying working at a call centre in India...lol). Regardless, I had to express my gratitude.
Turns out that the problem was my isp, Onetel - they had provided faulty DNS.
As an aside, I was quite amazed when the chap told me that many isp's will directly transfer Mac users with an internet/connection related problem straight to Apple Support. Many isp's, he said, cannot and will not deal with enquiries when a Mac is involved!
Anyway, I'm connected once more, courtesy of what is probably the best customer support in the world!
Syzygy
-- Zak
