401.3 Unauthorized Due to ACL on Resource

on an IIS server

[stef24]

the contact form on my clients website is handled by a perl script. when we try to submit the form, it asks for a password to his domain. when cancelled a 401.3 error message is generated

i understand this has something to do with file permissions on an IIS server. can permissions for that file be changed just like on a unix box via the hosting control panel or ftp client?

[dotme]

I don't think so - I believe that's a NTFS setting on the server.

[stef25]

thanks for your reply.

so if i understand it right, its up to the hosting company to make such a change, not the customer?

[dotme]

Yes - I think so. But remember that Perl is not native to Windows either. The host will need ActivePerl, and the permissions issue might be execute permissions, which they may not be too willing to grant.

If your site is running on true IIS, you have other options for sending mail if Perl is not supported. Let us know - someone here can help.