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I asked my web host to setup the redirect and they came back with:
"Our system uses ip based virtualhosting. What this means is that each seperate website configuration has it's own ip address assigned to it.
Therefore when someone goes to domain.com versus www.domain.com since they have the same ip address they goto the same site.
For us to setup a url redirection as requested we would have to assign domain.com to a seperate ip address, setup a new configuration for that webiste and then have that new website configuration redirect to www.domain.com."
Can anybody give me some insight on this?
Your host is correct in that they need to setup
an additional site, but that is it, other than
the remaining directions from the linked article.
They do not need to give you an additional ip, or
change your dns.
Guess you need to have another try at them while
speaking very, very slowly.
What my provider seems to be indicating is that there is a difference in how their servers/IP addresses are configured versus the configuration of the server setup on the example page.
Since they use a dedicated ip for you,
they are probably using no host headers.
What the tutorial is suggesting is that
a second site be set up to implement
What I am further suggesting is that the
second site can use the same ip. But,
have a host header of example.com, which
then redirects to www.example.com.
The work involved for your host is no
more than setting up a second blank
site pointed at your original content
with a redirect.
They are just not getting it.