FAQ's do you have on your site?

[KevinC]

Just curious how many of you have FAQ pages on your sites? If you do have one, does your stats show that anybody actually views them?

[EileenC]

I do. I'm a copywriter, and have FAQ's that people ask all the time, especially ones that have never worked with a writer before. My stats show it gets looked at pretty often.

[delridge]

I have an ecommerce site (retail jewelry). About 2% of my visitors view the FAQ page.

I think having an FAQ page is important for any professional site (widget-based ecommerce, or professional services, whatever). To many customers, it reflects a company that's at least taking a stab at thinking things through before their customers have to.

Matt

[eWhisper]

I run one professional site where half of contacts (that's a conversion for this site) come from one of the FAQ pages. For service industries, often a good set of FAQs can set you apart from the competition.

[hunderdown]

FAQ pages can save you time too--my site is a niche information site, and I've worked to make sure that my FAQ covers the questions I am usually asked. Sometimes that information is on my site, but the visitor hasn't found it (or even tried to find it). Having the FAQ cuts down on email questions, and many questions I DO get can be answered by sending them to the FAQ...

[karmov]

We have FAQ's on our site. They're very important to the people who use our site, but still the number of visitors are relatively low. TI find FAQs extreemly helpful in getting a grasp on anything that may be new to me (whether it be a product, organization etc...). They give me a good idea as to what people are trying to do with this person, place or thing. Despite the low traffic, I think they're an essential part of a good site.

[GaryK]

Anytime I am asked the same question more than twice I add it to the FAQ and politely direct further inquires to said FAQ.

On my hobby site almost nobody reads the FAQ (sigh, or the TOS). On my personal website, the one in my profile, the FAQ is one of the most popular pages. On other sites I find there's no need for a FAQ as the content on each page is, in itself a FAQ.

[KevinC]

great advice - seems like a no brainer really. I've been reading a lot of neilson lately and hes always pushing privacy policies, FAQs, about us type pages - but always assumed nobody really looked at those pages.

Thanks guys

[krieves]

I run the website of large mortgage company and we have two types of FAQs. One relates to new loans and the other to existing loans. We also have a glossary of terms because mortgage terminology can get confusing for some people.

[BwanaZulia]

I put them on all of my sites.

- Visitors know what a FAQ is and how to read them.
- The contain good information and "content" broken down into littles bits
- Great for search engines
- Easy to point someone to

I would suggest:
- Make them searchable
- Make them in a list but each have its own page (people don't like to scroll, better for SEO).
- Have some sort of feedback/rating system. I allow people to send in corrected answers or updates so it the FAQ "lives" as opposed to be too static.

BZ

[Filipe]

I'm in the middle of setting up a searchable FAQ for my current site which is relatively new - but all my sites in the past have had them.

I'm helping one of my friends with an FAQ for his hosting company, and given the number of people who think "Hosting Company == WYSIWIG", it has saved him literally hours a day simply from referring support requests to it.

[Rosalind]

Not all of my sites have a FAQ, but having one really cuts down on answering emails. Linking to it on the contact page is also a good move. People certainly read them, they're not expected to get the most views (at least you would hope not, or something is probably drastically wrong with the site) but it's worth writing one all the same. I think I may go and do one now.