Forum Moderators: open
I am trying to log in to credit our account, but every time I receive a message like:
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Explanation: The ordering system is having trouble using the cookie stored on this computer. This may have happened if the cookie file your browser uses has become damaged or is missing.
Remove About and Sprinks cookies:
Microsoft® Internet Explorer: Look in the COOKIES folder (C:\Windows\Cookies or START MENU Find Files in C: Drive for "Cookies") for the file YourUserId@about[#] and YourUserId@sprinks[#] DELETE ONLY THOSE FILE.
Netscape® Navigator: Look for a single file "cookies.txt" in the Netscape folder or sub-folder. Delete all Sprinks and About Cookies. Then save the "cookies.txt" file.
Microsoft® Internet Explorer for Macintosh: Go to 'Edit' and select 'Preferences...' from the menu items. Click 'Cookies' and scroll down the list, looking for Sprinks, and About cookies. Select and delete.
Netscape® Navigator for Macintosh: Find the 'magiccookie' files in the System folder (there may be more than one) and delete them.
And you get an ERROR CODE to report to Sprinks.
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You can delete all the cookies..! I tried with different computers: NO WAY!!
What is happening at Sprinks?
I mailed them the error code and I am waiting...
I spoke with sprinks and they referred me to login
from [sprinks.about.com...]
... it worked for me
It works :-)
I simply told them that we would not be back until they were out of beta. You know how many times you have to trash cookies when working with multiple acccounts? It's been months and it appears that they still have not fixed the cookie prolllllem.
For me it is very strange that they do not inform about shortage: they are loosing money in this way.
And they are upsetting clients.
I think that the shortage mailings could be done in an automatic way.
They could improve the reports too.
If I were them I would have a look at GoTo: a good example to xerox.
In the meantime I am very satisfied with Sprinks: cheaper than GoTo and good ROI.
