Top Account Managers Leave Overture

Left with inexperienced reps.

[bostonseo]

I was just informed that the only 2 decent Executive Services Managers are no longer in that department. They were smart to get as far away from the pay per click operation, but it really is a blow to advertisers. I have worked with both for the last 3 years and now am left to deal with incompetent new
hires.

[defcube]

I've got a lot of horror stories dealing with people who I can only hope are new hires over at overture. They really don't have their act together.

[bostonseo]

The service is so bad now. My latest feud with them is over click fraud (surprise surprise). I called them about what appeared to be suspicious increase in clicks and my account manager said they would have it reviewed - 3 days later I get an email saying they will review my request. So now the 10 business day process (which is already ridiculously long) is from the 3 days after the original conversation date they are claiming.

If you report something, does THAT day usually become the start date? Not 3 days after you talk to them? Well Yahoo-Overture doesn't work that way :)

[defcube]

Yep, sounds about right. That's what I've been getting too.

[inbound]

It seems that it's rats from a sinking ship.

I've just started a campaign with YSM in the UK (I know you may think it's a bad time but it's giving a good ROI at the moment). My very good YSM account manager moved on and I'm now left with a much inferior service.

All I want to do is spend more money with them but they have such stupid rules on what keywords you can bid on. I know that there are searches on the terms I want to advertise on but they say there are not! Heck they can't justify thet they look at all of the landing pages (each is different for us) as the 'manual review' consisted on around 2% of the pages being visited and the rest having a visit from slurp for some reason (and slurp must have been fed the urls from YSM as they are unique to the adverts).

Poor effort for such a big company. If they got their act together I'd be spending 5 figures GBP a month rather than 4.