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What do you have to spend to get one?
They tell me I can get one, but I'll have to spend more and wait for them to contact me as soon as I'm eligible.
Iím like, "Just tell me what to spend and I'll spend it."
However, they say it doesn't work like that.
I don't understand.
Let me know if you have a rep and how much you have to spend to get one if you know.
One thing to keep in mind, is if you run multiple accounts, your spend as a whole should count towards the number, so if you run numerous accounts, let them know to associate the spends.
At one point, i used to be a Yahoo Rep & the whole .com community wanted help. It is tough & some reps are better than others. If you dont get a good rep, then sometimes it is better to not have one at all.
You can always call Overture & ask them what level of service are you currently getting (tier). That might help to see what options you would have.
4 tiers of service based on spend.
Normal <$1000 a month
Gold >$1000 a month <$5000
Platinum >$5000 a month <$10000
Diamond >$10000 a month with National Brand Recognition
The best and most consistent service, IMHO comes from a good inside sales rep who doesn't seem to be asociated with any of those different tiers. They are dependable, very responsive and always there to help out. As long as you can work with one person instead of jumping around all over the place, they'll get to know your clients and you, your clients, and your rep will work great together.
For an accurate, up to date break down of account service, please visit this link from YSM's Resource Center:
But to be clear, our team is dedicated to providing the best service possible to all of its advertisers and publishers. If you have any direct questions around this subject, feel free to send me an email.
I can't count the times a Yahoo rep has called to say they've been assigned to one of our master accounts and didn't realize that we have multiple masters.
Although, have to be impressed that they do proactivly call. Some other organizations aren't quite so proactive with informing you about who is your rep.