Cannot login to Overture

[Ergo22by]

I registered account with Overture PPC about two weeks ago and since then I cannot login into acount.

This is what I do:
1. Open [secure.overture.com...]
2. Provide username and password that I used when creating account.
3. Enter the security code shown below
4. Click login

What I get:
User Log In…
to Sponsored Search and Local Sponsored Search
Login failed. Try again

No other explanations. What is it? Password incorrect? Login incorrect? Anything else?

Ok. I go further. Perhaps I forgot my password. I click on forgot your password link and I am redirected to the page [secure.overture.com...]

I provide my login and email and hit on "Get Hint" button. and... I get "error" that I noted only after dozen of submissions. It is in orange color and is not centered and very small and it says: "Username must be between 3 and 20 characters."

My username is ergo22by and I beleive that it is 8 characters. What am I to do now?

I tried to find how to contact Overture support. But even if this link exists it is hidden so smart that I could not find.

That is why I am asking help from Webmasterworld community. What was mistake that I made? How do I login to my account to manage it because I already see that click to my site already are being made through Overture.

[Tropical Island]

Call them at 1-866-999-6837

If you ever do get into your account and need to contact support go to the bottom of any page and in very light type you will find a link.

[Ergo22by]

Unfortunately I cannot phone to them. First I am overseas and unfortunately I am not sure in spoken English.

So if I cannot login to my account I cannot get support on how to login to my account?

Do they have support email?

[Tropical Island]

Try [e-mail] .

I had some correspondence with them in 2004 and that's what I used.

[werty]

You might be able to try this as well:

We absolutely understand that any system downtime creates difficulties for you and we want to hear from you. YSM has set up [e-mail] for this reason. I encourage you to use it. Your message will be read.

From Post #22 - [webmasterworld.com...]

[fixed spelling errors]

[edited by: werty at 5:23 am (utc) on Sep. 12, 2005]

[Ergo22by]

Thank you. I will give a try.

[bostonseo]

Something is wrong with logging to into the DTC in the U.S. on Sunday 9/11 at 8pm EST.

[Tropical Island]

BostonSEO:

I just logged in but even with DSL it took forever to get the log-in page to load and longer to get logged in.

I am now in and the pages are loading fine once I was able to get past the initial hurdle.

[bostonseo]

Still having problems. The point is that this is ridiculous. Everyone at Yahoo whose in the programming department should be fired. Who is their CTO? Yahoo is screwing themselves; you'd think they'd actually be trying to improve things with MSN coming online soon and guaranteed to take 50% of Yahoo's business.

[Tropical Island]

This has been going on for years with no improvement.

Even if they bring in a new interface as has been discussed I have a feeling that the people who design it will not be Over users and the whole thing will be a mess.

[bostonseo]

True. The place really went in the wrong direction when they made their 'upgrades' in July 2003 which resulted in the DTC being down for what a week? Since then it's been terrible.

MSN take my money as fast as possible.

[Kukenan]

This is unbelievable.

I wanted an alternative to "G" but this is ridiculous.

/I have been waiting for 12 days for a refund of $600 their clumsy system automatically charged me.

You need a PHD to understand their interfase.

Its a shame.

[bostonseo]

Yahoo is down again...surprise surprise

[SFReader]

Overture consistantly makes me appreciate Google.

[Tropical Island]

Can't get the log-in page to open this morning.

[jam2005]

This is getting frustrating...two days in a row!

[bostonseo]

Worst company ever!1

[bostonseo]

I have requested written documentation of what is continually causing these performance issues. I just raised hell with a Platinum level supervisor. Request credits people; our time is money. I'm getting a credit, you can too if you voice your frustration.

[SFReader]

I got in yesterday afternoon.

[SFReader]

And I am in right now.

[bnhall]

Hey at least you can call em...

[bostonseo]

Getting in is deceiving; you can do some stuff and then it will just freeze up on you.

[eljefe3]

Yeah I added a bunch of search terms, jumped through the hoops, then upon submitting find that all the added terms didn't go into the editorial status. So I tried it again thinking my browser somehow had cached things, and again the same. There goes a wasted 30 minutes. Wonder who I send my bill to?

[Tropical Island]

Down AGAIN this morning.

Can't access log-in page - 404.

[briggidere]

now it's off again today... 1.50pm

why can't they sort it out. causing no end of problems for us.

briggidere

[bostonseo]

"Wonder who I send my bill to?"

Seriously get on the about that. We have power...exercise it. Demand a credit or say you'll move your money somewhere else. You have to be tough with them!

[BradleyT]

We started with YSM about three weeks ago.

I thought I was the only one who had these problems but I guess not!

And like others said, even if you get inside that doesn't guarantee things will work. If I submit a new ad group for approval and then try and create another it hangs and just reloads the add a title/description/url page.

Man their whole system is a joke.

[sem4u]

The DTC has been very slow so far today. I have also been booted out twice while trying to update bids. The result is that it takes twice as long to get anything done!

[edit - been booted out again and now get a standard 'page cannot be displayed error'.

This just isn't good enough Yahoo!]

[bostonseo]

Yahoo can't do anything right; I know I am getting some good credits...but it's still not worth all the aggravation.

[humblebeginnings]

Doubt if the ads are still served cause the earnings look very bad today...