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Just another tech question, are you using a Dlink Router? If so I had similar problems connecting to my works statistics on the company intranet, using vpn and a dlink router. Solution came from 2 weeks of emails with my tech team, hours of setup tests...finally spend $90 (CAD) on a linksys router.
Using IE, straight in.
Apparently their latest update blocks Firefox giving a system down messge.
Overture: Most stupid move of any internet company I have probably EVER seen. (At least give a 'please use IE' message).