Overture UK User Survey

Overture asking for answers

[dregs33]

Hi

Just finished a user survey for Overture.

It really clarified just how poor the Overture service is.

One of the questions was how long do you spend maintaining your Overture/Google account per week.

I answered

Overture = 2 hours
Google = 30 Hours

Overture = Logon/wait/Listing/wait/View Report = 2 days old/Budget = 1 unit - report two days later = spend 5 units = no refund for over delivery/Change Ad/Keyword = 3-5 wait :)

After 5 mins I've had enough and go and do something more productive.

Affilate listing - You either except these or you don't. With Overture it depends who reviews your ad. Then when it is accepted if you want to tweak the ad then its back to the random editors.

Google = Logon/Change ad/Listing live = 5mins/Budget - 1 unit - Ads delivered - 5 units - refund 4 units.

No wonder I spend my monthly Overture budget in a day on Google.

dregs33

[cline]

I got 2 of them. Used both of them to report just how terrible their customer service is. Even gave my name and contact info in one of them daring them to contact me so I could provide them with copies of their customer service correspondence as evidence.