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The good - bid management, fair reporting, add keywords using spreadsheets upload.
The bad - ASP application. Often slow.
One thing I just found out...it will track more keywords than the subscriptions says. For ex. If you bought a 250 word license, you could load 1000 keywords into it, but only manage the bidding on 250.
I would be happy to answer any specific questions as best I can.
I do not like their management of G AdWords, as they estimate what you need to bid and then change it accordingly, which can really mess up the ctr x cpc system if it miscalculates.
In fact, I've yet to see any application that can manage G AdWords well outside of doing it by hand, if anyone knows of something like that, please post about it.