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Forum Moderators: werty
attention from our personal rep has been awful. not easy to get ahold of, claims they have been having an "email problem" for a couple weeks, etc.
they reverted to old urls which no longer function for half a day until I caught it. I am receiving a credit for those at least.
even getting listings changed was easier manually or through any 3rd party software.
so far i am not impressed. everything is getting fixed now, will see if they can pull it together. just thought i'd let you know, i don't think you're missing much if you're not at this level. ;)
Now, I'm lucky if I can get ahold of him, and it's easier for me to just manage the account without OV involved. The only time I bother to talk to them these days is if I want to pause a campaign for a period of time.
It almost seems like OV kept getting new Platinum Advertisers, but didn't bother to hire more people to cover the new advertisers, thus leaving the old reps swamped.
Is that just a dedicated hand holding tpye person, or agency terms and commissions? Benefits of being an "amassador"?
We've sent 3 e-mails to the one on the site and not heard back zip, so maybe someone in WebmasterWorld could let me know if I send a 4th one, or make a call, or just settle not to bother?