Welcome to WebmasterWorld Guest from 188.8.131.52
I am looking at purchasing Nettracker for my PC and download my web logs, from the new ISP.
They appear to be relunctant, to give me access to my weblogs. I think they are just lazy.
Legally, who owns the weblogs, me or the ISP. I just thought I check before I call my lawyer, to see if I can give my ISP a gentle push in right direction.
If the hosting agreement does not include any reference to logs, only to disk space, e-mail, bandwidth, they can argue that logs are not part of the deal.
On the other hand you have able evidence that logs were presumed to be part of it, since - as others noted - almost every hosting deal includes and presumed to include logs of your web site.
I am not a lawyer, but I did run over one last week.
I'm no lawyer and I'm thinking outloud here but just because the host creates data re: your webspace doesn't necessarily mean you can have access to it. It is their server and they have sole discretion over what to provide or not to provide you. The real question is did they specify what you do or don't get with regards to log files? If they didn't - or did and it clearly states you get prepared reports in lieu or raw logs - then I'd lean to the fault being yours.
On the other hand, have log files entered the realm of being so commonplace that they are an expected piece of the service - like expecting the car dealership to supply the lead weights when they balance your tires? I don't have the answer but if my host told me they'd only supply me a prepared report I'd switch in a heartbeat.