Welcome to WebmasterWorld Guest from 54.146.221.231

Forum Moderators: LifeinAsia & httpwebwitch

Message Too Old, No Replies

Who owns the web logs, the ISP or the customer

ISP is reluctant to give me direct access to my web logs.

     

lgn

7:46 pm on Jan 28, 2003 (gmt 0)

Full Member

joined:June 18, 2002
posts:343
votes: 0


I have just switched from an ISP that gave me direct access to my weblogs, to one that run webtrends reports. I prefer the interactive feel of Nettracker over the webtrends report option.

I am looking at purchasing Nettracker for my PC and download my web logs, from the new ISP.

They appear to be relunctant, to give me access to my weblogs. I think they are just lazy.

Legally, who owns the weblogs, me or the ISP. I just thought I check before I call my lawyer, to see if I can give my ISP a gentle push in right direction.

7:48 pm on Jan 28, 2003 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Feb 27, 2002
posts:1422
votes: 0


If you need to get an attorney involved for something as simple as viewing your web logs, you don't need an attorney - you need a new host.
9:31 pm on Jan 28, 2003 (gmt 0)

Preferred Member

10+ Year Member

joined:Nov 20, 2001
posts:403
votes: 0


I couldn't agree more Mardi_Gras. It is ridiculous for a Host to not provide web logs. I have never heard of such a thing. I recently changed hosts and in the change, my NetTracker was unable to collect the logs in the usual fashion. Even tho the new host was not willing to accomodate me in placing the logs where NetTracker could pick them up, they gave me access to my own logs!

-webwoman

5:20 pm on Feb 3, 2003 (gmt 0)

New User

10+ Year Member

joined:Feb 3, 2003
posts:16
votes: 0


Find a different host. There is no reason not to have access to your logs, especially if they are charging you for it.

HTH

Pete

5:34 pm on Feb 3, 2003 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Oct 10, 2001
posts:731
votes: 0


Depends on your agreement with the host.

If the hosting agreement does not include any reference to logs, only to disk space, e-mail, bandwidth, they can argue that logs are not part of the deal.

On the other hand you have able evidence that logs were presumed to be part of it, since - as others noted - almost every hosting deal includes and presumed to include logs of your web site.

I am not a lawyer, but I did run over one last week.

5:38 pm on Feb 3, 2003 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member lorax is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Mar 31, 2002
posts:7575
votes: 0


While I agree with the new host suggestions I'd suggest you check you Contract/TOS at the host.

I'm no lawyer and I'm thinking outloud here but just because the host creates data re: your webspace doesn't necessarily mean you can have access to it. It is their server and they have sole discretion over what to provide or not to provide you. The real question is did they specify what you do or don't get with regards to log files? If they didn't - or did and it clearly states you get prepared reports in lieu or raw logs - then I'd lean to the fault being yours.

On the other hand, have log files entered the realm of being so commonplace that they are an expected piece of the service - like expecting the car dealership to supply the lead weights when they balance your tires? I don't have the answer but if my host told me they'd only supply me a prepared report I'd switch in a heartbeat.

5:42 pm on Feb 3, 2003 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:May 21, 2001
posts:2149
votes: 0


You need a new host is right.

Legally - my guess is they could probably prevent you from having it - unless your agreement says something else.

However, that is a guess - and most real hosts let you have access.