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Or not: he says he has never done business with you and for safety wants to withhold 30% of the payment until the widgets have arrived at his door, on his continent, and he has 'checked the quality' of your widgets.
What would you say and do?
You definitely need some detailed advice import/export advice here. I can only give you one "horror story".
Sounds like you need a broker of some kind, someone who will hold both the shipment and the money until the client inspects it. Shipping 30% is a good idea. Downside is that someone will incur double the shipment fees. Definitely a better route than risking it all for both sides involved.
As you'd guess, full payment is made, but a bank holds the funds until all matters of the contract are agreed to be fullfilled by both parties.
Forgive me if that's already a standard part of your exporting routine, I had no way to tell how much overseas shipping you do.
who always hoped that logistics class would come in handy
There is also escrow but unfortunately the country I am in is banned from it.
Just a beginner here, get a lot of enquiries from trade buyers, 8 yesterday alone which is good-going for this type of business. I made the site as a kind of hobby, grew out of a retail shop I started, and Googlebot fell in love with it at first sight, things started happening before I was at all ready or knowledgeable enough for them. People visiting the site must assume were a big company with a factory, churning out widgets, etc, when actually it's just me at home on the computer and some contacts.
This website [web.ita.doc.gov] may help you somewhat.
Also, assuming you are from ghana and you wish to ship to Taiwan (an example) then try a G search for 'widget broker ghana taiwan export regulations' and see if that helps you at all.
It certainly sounds like you have the beginings of a profitable venture, so best of luck with it. If you need any more help the people here at WebmasterWorld are the best people I know!
Best of luck to you. Maybe you really ARE a huge company churning out widgets and you just didn't know it yet.