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Forum Moderators: LifeinAsia
1. Checking links and correcting/deleting/adding as appropriate.
2. Verifying the site is up and running, and getting the site back up if it's down.
3. Minor word/sentence changes/corrections.
4. Checking search engines to ranking and making minor SEO adjustments as needed.
5. Adding/changing/deleting email addresses.
6. Answering client questions (short, easy ones) about the site, search engines, browsers, etc.
7. Correcting broken scripts.
8. Keep an eye on stats.
9. Maintenance regarding security issues (scripts, databases, image/bandwidth theft, etc.)
I'm probably leaving a few things off, but I wanted to have some starting point for folks.
What do the rest of you do? And how do you charge for it (included/hourly)? How much does this vary, depending on the size of the site and/or how "active" a site (e.g. fresh content) it is?
We also charge a flat monthly rate that includes hosting. If I have to walk over to any of the offices for any reason I also expect an after work cocktail as part of my compensation.
It's starting to sound like the SEO stuff may be a little over the top. I may reconsider that inclusion. But I wasn't thinking major re-writes of pages. Just a small change or two here and there.
JimBeetle - I like the way you think! Cocktails is a wonderful compensation I hadn't even considered!
You can't nickel and dime them to death (especially if they're acquaintances or friends of friends or referrals) and I think it's pretty fair compensation for the calls that start out "What's this thing called a printer driver?" Well, I know where they're going to be in a couple of hours.
As for the hosting part it's just a reseller package we use for a handful of client sites plus ours. It really helps keep our costs down, gives us a lot more control over things and we deal with basically the same package for each site. Sooner or later we'll actually learn how it all works! It's better for us than using all different hosts.
As for hosting, there is a bit of extra work involved with learning different interfaces of the many hosting companies out there. I guess having several sites with one company would speed a few things up a bit. Hadn't even considered that before. Hmmmm......
If they've been stingy and have nickeled and dimed me - then they'll get charged and hourly fee - half hour minimum.
When I'm done with a site I hand over the reigns unless they want to buy a maintenance agreement. In which case I offer 3 levels. Silver, Bronze, and Gold. Divide up what you'd normally do for yourself into these categories and go get paid for the knowledge you've spent years accumulating.
Definitely. And then, like any other service contract I'd also through in travel time and expenses if incurred.
My outside clients are basically low maintenance and have all come through the same circle of people and they don't nickel and dime me or I them.
And since I just got back in from helping those folks out with their "What's a printer driver?" problem it's time to close up shop for the day and go meet them for payment.
Sometimes it seems we should all have JOAT's handle.