Welcome to WebmasterWorld Guest from 126.96.36.199
check out evgl.com for an idea of what i'm talking about.
Well Chiyo they have to speak the same language ... and yes each have a phone ....
You press a button on the site enter the number you want them to ring you on.
A Telco rings them and connects them to you .. right now ....
Sure not suitable for people with only the line they are browsing on but "strokes for folks"
If it suits the market and the sale is worthwhile I would rather a clued up human sales person or tech support was speaking to my customers with good supportive voice inflection and warmth down a phone than all the misunderstandings that can come from text only communications ....
No offence meant BTW :-) but you can't see or hear that I am smiling can you and thats a key limitation of text :-)
You have to speak the same language to use text too. Sounds like an interesting idea, and that you dont have to worry about all the technical problems with voice over the internet. Sounds as you say strokes for folks... costs surely would be high for a web site which had international prospects rather than local prospects, and it sounds like you have to have some separate arrangment with a telco as well which may not be available everywhere. The great advantage of internet chat is that there is no phone charge whether somebody is calling from New York, London or Beijing!
We have used the old HumanClick when it was free and closed 4 major $25,000 USD+ contracts from leads from people who chatted to us first using the system. So always interested in alternatives like you suggest.
Well I immediately started to write a reponse to your post chiyo in a sarcastic frame of mind because your comment "both parties to have voice enabled" does not really apply to the call back solution I was thinking about.
Then as I realised you might have taken my comments offensively I tried to ammend the text so that you would not, at the same time it struck me that if we were speaking on a phone I would not have had to considet this because we can encode more meaning via tone etc ... than applies to written comms...
anyhow .. cc'd you the message I sent to others about this in case it is of interest.