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You know you've lost the customer when . . . .

What are some 'red flags'?

     
2:19 pm on May 27, 2004 (gmt 0)

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Hi, I've had some experiences with losing customers and thought I'd share a few with you, feel free to add yours.

You know you've lost the customer when . . . .

- They've changed their number and didn't inform you.

- They don't return your phone calls.

- They mention that their nephew does web sites . . . .

dcrombie

4:54 pm on May 27, 2004 (gmt 0)

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- They ask for a backup of the site on CD

- They go to jail

5:01 pm on May 27, 2004 (gmt 0)

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They leave and don't come back

They Moved to a new home and didn't tell you

5:22 pm on May 27, 2004 (gmt 0)

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  • Their mom phones and tells you how old they really are
  • They register [your-site]-sucks.com
  • The Governor turns down their final appeal for clemency
  • They serve a "cease and desist" order on your sales force
  • Your country invades their country
  • 6:20 pm on May 27, 2004 (gmt 0)

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    They start asking questions you know they really don't understand what it means...
  • They ask you for their ftp information.
  • They ask you where they are hosted.
  • They ask you for a log file.
  • They catch you BLATANTLY BS'ing them.

    All my new clients seem to have to do this;), and I try to have them ask in such a way that doesn't tip off the previous webmaster until AFTER we are ready to make changes

  • DXL

    3:30 pm on June 8, 2004 (gmt 0)

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    As soon as they ask me for their hosting information, I know its a done deal.

    When they get sent to prison (I design sites for rap artists and record labels, so this has happened a few times)

     

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