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He also claims not to have recevied our "Welcome new customer", pack in the post or our repeated telephone calls.
We have a database which sends our emails automaticaly at certain stages in the process. This email gets copied to us, so we can keep a record.
We did receive our copy of this email so we are assuming that it went out.
It's quite clear in this case that this client has changed his mind half way through a contract (which we dont allow them to do as all the work is carried out at the beginning).
Can you prove that an email has gone out? How strong is this proof? Do ISPs still have to keep a log of emails?
What is your experience with dealing with this type of situation?
Sure, you can turn on the so-called Read Receipt feature, but it does not mean that the intended person read your email. If a client is playing silly buggers with you then there is nothing to gain by saying that you had told them such and such. It is a sign that the relationship has broken down in everything but formally.
In an ongoing relationship with a forgetful client who is very busy, I just reply to all on my previous message and delete my address. This is accompanied by a polite note saying that I need a reply on a specific point.