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Verisign, NetSol

They are holding my names hostage.

     
11:26 pm on Dec 31, 2002 (gmt 0)

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I have read comments from different webmasters and they have repeatedly told the same story that I am going through. NetSol will not transfer my names and time is running out. They say they have sent me email and I have recieved nothing from them. Even when I wait all day for the reply I get nothing. I have only one email address with a filter on it. Until this is settled I have had to look at all the junk emails including the ones with teens and horses. I wouldn't put it past them to put everything on one of these emails. They just deny transfers every time. I have telephoned twice and I have all but called the kid a liar on the phone but they always tell me they have fixed the problem. I put the transfer in and it still gets denied.

What choices do I have now? Are there legal means of getting Verisign to release the names without having to play their mind games?

I have sought legal help but they are all keeping silent for now. Meanwhile I may have to renew with them but the thought of giving in to them kills me. Can anyone help me?

11:49 pm on Dec 31, 2002 (gmt 0)

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This has been a big problem with us also. Either they're not sending them or they are making them look like spam (which was the case on one that we did recieve - after calling them and then initiating the transfer again). I can't believe they're getting away with this.
11:58 pm on Dec 31, 2002 (gmt 0)

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>mind games

They denied transfer to a batch of 30 or so of mine about 4 months ago. I know the rules there, there were no infractions or reasons to deny. I must agree with you that it appears to be a stall tactic.

However, I've recently transfered out 6 or 7, and had zero problem --but I did do them one at a time after my bad experience with the bulk transfer. I waited to get the confirmation from Netsol before I filed the next request. I'll be working on this more after the holidays ...only a hundred or so left to go.

12:35 am on Jan 1, 2003 (gmt 0)

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What choices do I have now?

If you have not completely documented all interactions (ledger and all) then go through the process again.

Once, some years back, I had a bad, bad problem until I got what I'll call 'reciprocally creative'. Having a tiny, tiny ear piece (that doubled as a microphone which came with a Micro Cassette Recorder), I adopted the same declaration you've heard a thousand times, that: "This call may be recorded for evaluation purposes" kinda thing.

Well, I turned that concept around. After the message played that line, I merely repeated something similar. I also left the 'live' human know via the same declaration that I was taping this call for the same reasons as they are. To evaluate.

The majority of the time we continued our conversation. I'd also like to think those calls went, well, smoother somehow.

Another twist is to tape yourself as you are talking to them on the phone. Begin by time-stamping the tape. Hold it up to the phone while you punch up the numbers then lay it down far enough away that the device will not pick up the other parties voice.

When the tech/other answers and identifies, repeat what they said and introduce yourself, state your problem/concern. Be succinct.

If the conversation seems productive up to this point, fine. If not, you can easily document more with something like....uh, "Let me see if I understand you correctly..." and repeat what they said, even their answer. Synopsize what they say if for no other reason than clarity.

What you end up with is something transcribable, should the need for it arise at a later date. Saves you from trying frantically to take (and maintain) legible notes during those most frustrating of times too.

WebmasterWorld is the place to find the 'right' answer. The one I've eluded to works for me and is perfectly legal. However, I'm not encouraging you, or anyone else to replicate.

Other than that, pray.

Pendanticist.

10:21 am on Jan 2, 2003 (gmt 0)

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All registrars have 5 days to complete a transfer. Beware of trying to transfer out with less then 5 days, as some registrar will go exactly by the rule and your transfer will be declined on the fifth day because the domain has expired. Always transfer out with more then 1 month left.
7:24 pm on Jan 2, 2003 (gmt 0)

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> All registrars have 5 days to complete a transfer.

Exactly, yet NetSol told me over the phone on more than one occasion that they've denied a transfer because it was within 30 days of expiration. So the 5-day process needs to be completed by that 30 day mark, for them.

12:05 am on Jan 3, 2003 (gmt 0)

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We've had nightmares with them. Early billing, early domain cancellation, denied transfers, you name it.

Lately, we use Dotster as they have an easy transfer tool where you pretty much type in the domain name and they verify the rest and I'd presume fill in the appropriate forms for NetSol and submit. Much easier than the normal bull I went through trying to handle things from NetSol end.

Any registrar that uses the registerapi service may be as easy if they implement the transfer mechanism the same way as dotster

- Rob

1:05 am on Jan 8, 2003 (gmt 0)

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Yes, get the company that is receiving the domain name to contact NetSol, they seem less brazen in their BS when dealing with a peer, than us lowly consumers.

g

12:33 am on Jan 17, 2003 (gmt 0)

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I appreciate everyone's comments but I had two months when I started trying the transfer. Even after being assured over the phone it would go through I was denied. Since then I have talked to several agencies about this method of doing business so I have stayed low key. Suddenly my Norton Firewall set off an alert this morning. It said that I had a virus trying to connect to the outside. I put on the locate and a map of the US came on and said the attack was coming from www.netsol.com and gave the map location. Is this a normal thing? Do I have a cookie that is doing this? I am in the process of seperating this file. I don't mean to be paranoid but here I am checking in on them and suddenly this happens. Can anyone shed light as to what this was?
5:04 pm on Feb 8, 2003 (gmt 0)

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My Netsol-registered domain was coming up for renewal in six weeks. I've already got several emails and postal mailings from them urging me to renew at $35 for the year.

Well, I just went to 000domains and spent $13.50 for a year's registry, and followed their precise instructions to permit them to transfer the registry from Netsol to them. Worked like a champ! Only took a few days. Netsol made one last valiant attempt to keep me with an e-mail saying they want to keep me and offering a two-year registration for $15/yr. Haha, no way Jose! I feel so relieved at having "got out of jail" so easily.

 

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