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I use another registrar, and it's practically instantaneous, so I'm not sure of what's normal with them.
Maybe NS has let their size get the better of them?
After a full two weeks nothing happened, with doing the change in her name as admin contact, and the tech contact doing it also (he runs a big crafts mall). I took the advice here and walked the lady through today on ICQ changing registrars. It was confirmed within 15 minutes by the new registar, and the crafts guy sent the confirmation also. Now NS has 5 days to confirm - the holiday might hold it up, but here's hoping.
If they don't respond, I'll call the constituency people at the congressman's office and make some noise. There oughtta be a law!