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nowhere to run...... netsol takes down 40 of my domains

     

dogboy

11:48 pm on Apr 5, 2002 (gmt 0)

10+ Year Member



In 1999 I bought 40+ names from netsol.... at the end of 2001 they were going to come up for renewal.... instead I transfered them into my reseller panel at registrars.com.... then versign bought out registrars.com and transferred all the domains back to netsol in Feb.... however all of the names I origionally registered at netsol (and that I did not renew there) stopped resolving on April 1 for... you guessed it... nonpayment. They put holds on all of them eventhough the whois said they were all paid for until the end of the year.

Meanwhile I was still fighting with the autoresponders to get all the account numbers and passwords they never sent me when they moved all my names over. So I started talking to phone suppport.... talked to a bunch of well intentioned idiots and after 6hrs got the issue up to the 'escallation dept' and then things started getting better.

As far as I know, they have taken the hold off and the names will start resolving in 24-48hrs from now, although I doubt it will go that smoothly.

Down for a week... not even my fault.... I have been too scared to even look at my dir listings.... most likely gone now.... thousands of dollars and years of work to get them ranked... for the first time, I wasn't hacked, I didn't move companies, everything on my end was perfect.... I hate that company more than anything else on the net... HATE THEM. HATE THEM. HATE THEM.

toolman

12:22 am on Apr 6, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



>>>>Meanwhile I was still fighting with the autoresponders

Pure poetry.

I hate them too dogboy.

mivox

12:23 am on Apr 6, 2002 (gmt 0)

WebmasterWorld Senior Member mivox is a WebmasterWorld Top Contributor of All Time 10+ Year Member



May I quietly recommend godaddy as a new home when everything is up and running again? I've not had any problems with them, and their online account management features are quite nice. I've also not heard anything bad about the OpenSRS/Tucows folks.

I think netsol is rapidly running themselves out of the domain name business... It's getting to where almost everyone has either personally had a bad experience with them, or knows someone first-hand who has. Good thing for them they diversified and merged and etc., or their own customer service department would probably be escorting them straight to a bankruptcy court.

That said, when I set up an online store, I'll be looking elsewhere for my secure server certificate as well. :) It was a sad day when Thawte was absorbed into the NetSol/Verisign blob.

Liane

12:38 am on Apr 6, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I truly feel for you dogboy. I too have had a recent experience with NetSol that was annoying. Autoresponders, low level "helpers" who did anything but and the works ... but nothing as disastrous as your experience!

I can't imagine what damage and possible long term repercussions this might have for you. I would be screaming at the top of my lungs!!!

I wish you the best and hope the affects are minimal. Otherwise, you may have grounds for a lawsuit. Fat lot of good that will do in the short term though. I recommend people use anything BUT NetSol. Their service stinks and I will never use them again. I'm guessing you won't either.

dogboy

1:11 am on Apr 6, 2002 (gmt 0)

10+ Year Member



>I'll be looking elsewhere for my secure server certificate

funny you say that, because even though I hate NetSol, I have had good experiences with the Versign certs...knock on wood.

>I think netsol is rapidly running themselves out of the domain name business

...I'm not sure ...they seem to be just buying smaller companies up

>Otherwise, you may have grounds for a lawsuit.

funny I thought that too... I never agreed to any of their terms, etc... they just moved 350 names over without any permission... 'we're just going to do this'.... I thought normally you couldn't sue b/c you agreed to their terms... but I didn't.... sue them...hhehehe.... even bigger waste of time.... I could see it now.... we would get everything resolved 10 yrs from now.

mivox

1:16 am on Apr 6, 2002 (gmt 0)

WebmasterWorld Senior Member mivox is a WebmasterWorld Top Contributor of All Time 10+ Year Member



I've had no problems with Thawte certs either (and they're cheaper), but I just don't like the idea of any of my $$$ trickling into netsol-related pockets. I'm a very firm believer in the "take my business elsewhere" principle. Luckily, there's one non-netsol cert provider I know of, and plenty of non-netsol registrars...

Key_Master

1:37 am on Apr 6, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Ditto to everything said above.

I have a domain registered with netsol and I'm scared to even transfer it. No telling what those incompetent jerks would muck up.

Wishing you better luck in the future.

Hunter

1:54 am on Apr 6, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Here's a good one. I recently had a netsol registered domain up for auction at afternic with no bids that received one bid on the day the domain was set to expire. Even though I accepted the bidders very small price, I never heard from them again. There are a few reasons that I believe Netsol placed the bid just to get me to renew...

Key_Master I say you should transfer your domain while it still has time left on it. The "incoming" registrar will take care of the transfer anyway, not netsol.

rcjordan

2:11 am on Apr 6, 2002 (gmt 0)

WebmasterWorld Senior Member rcjordan is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Hey! I love netsol. If you've got a domain that's not a throw-away, stick it in there... 'cause no one is going to get it out without an act of congress (or a forged transfer). Their byzantine maze of requirements has saved my big-dog domain from theft attempts twice now. I've got a hundred or so domains with them and the best ones are paid up for 10 years. Nope, no half-*****, cut-rate registrar for me.

Lisa

2:23 am on Apr 6, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Key_Master I agree with Hunter, move while you have a chance you are better off with a good registrar. A new registrar will take care of you.

That said, I do keep a few domains at NetSol. Like 300 or so. :) And 50+ of my domains have been in limbo ever since I transferred in four months ago. I transferred from Tucows to NSI because they made me an offer that was so low it was unbelievable! But I plan to transfer out again in a few months and back to Tucows, eNom, or Dotster.

 

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