Details about problems with any registrar need to be sent to this email address: transfer-questions@icann.org
They will inturn start taking action <based upon the volume and seriousness of the complaints, presumably>.
<Moderator's Note: Please, no "calls to action", which means don't use this forum in an effort to initiate group action against any particular company. General information about how people with domain issues can solve their problems is always welcome.>
[edited by: Webwork at 10:50 pm (utc) on Mar. 27, 2006]
[edit reason] Charter [webmasterworld.com] [/edit]