Problem with NetSol where my domain is in webhost's wholesaler account

Domain has my info in the WhoIs but website host is the Admin Contact

[1Lit]

Although my details are in the WhoIs, my .com is in the adminstrative control of my webhost. They are completely useless - no response to emails, phone calls, forum postings etc. etc.

The domain name is in my webhost's wholesaler account. Netsol said I need to send proof of ID to have the domain transferred from wholesaler to standard account and then I can transfer to whichever registrar I like (am sick of Netsol's bureacracy).

To cut a very long story short, have sent Netsol six faxes of pictures with different resolutions, but they keep saying my proof of ID picture is not clear. I don't believe them (even one of their staff was amazed on the phone: he said the picture and passport scan was perfectly clear). Complete nightmare - and my website has been down for a week now.

Is there any higher body I can go to? Please provide specific contact details.

Thanks a million.

[edited by: Webwork at 3:30 pm (utc) on Feb. 22, 2006]
[edit reason] Essential "general" facts only please. [/edit]

[davezan]

Unfortunately no. You'll just have to keep at them.

Sure you've got the BBB, ICANN, and your local government unit assigned to handle customer-business concerns. But netsol can surely send proof and that'll end the story.

Chances are, they really can't legibly see the photocopy of your ID (hard to believe, I know). Ask them if you can send a scanned copy, I know they do that for 2 of their faxed request types if this illegible ID thingie comes up.

If they insist they won't allow it, time to go up the chain of command.

[1Lit]

Thank you for your helpful response.

Yes, after a week of pulling my hair out, one of the staff at Netsol said 'why don't you email in scans of your ID'? Errr... why hadn't you told me a week earlier? Anyway, I emailed in nearly ten Proofs of ID, ranging from passport to drivers license to electricity bill to bank statements. Emailed them all to different email addresses at Netsol repeatedly. But Netsol now say they haven't received a single one of my emails!

Does anybody have any contacts at Netsol or ICANN please?

I am at the end of my tether. I am co-operating and fulfilling EVERY request Netsol make, but they keep messing me around at every hurdle. This has been my worst customer service experience in my entire life.

I have phoned them nearly 50 times now, sent them 10 faxes and 30 emails. But I'm just going around in circles - not getting anywhere with acquiring my domain name.

Have done a search for Netsol in Google and quite a few people talk about the insane red tape at this organisation.

I contacted ICANN, but have heard that unless you have any personal contacts, it can take weeks to jump through all the hoops to acquire your domain name.

Thanks so much.

[kwngian]

Must be a valuable domain, probably worth some money if they let it expires and then auction it off.

Can't they just unlock the domain and then you can initiate a transfer out of Netsol from your existing registrar?

Added: Sorry I didn't realize the domain has expired, so you probably won't be able to initiate a transfer.

Could you pay them to renew the domain to buy some time?

[Webwork]

my website has been down for a week now

Does the above mean the same as "my domain has expired"? In other words, it's past its renewal date?

First order of business: Pay the renewal fee. NOW.

Unless that fee is paid the domain isn't going anywhere with NetSol and whilst time moves on the cost of renewal/recapture/restoration goes up and you stand to lose the domain.

[stu2]

I once had a fax machine or phoneline that causing an unreadable fax to be sent and received.

Solution?

Send it on somebody else's fax machine Try another fax machine, preferrably on another phone line.

[edited by: Webwork at 2:04 pm (utc) on Feb. 28, 2006]
[edit reason] Clarification [/edit]