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Problems with domain registrars DNS servers/service

Anyone ever experience problems? Making a move and wondering what to do.

         

woop01

10:52 pm on Nov 28, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



After registering our domain with one of the more expensive and well-known registrars we have decided to move. We assumed the higher price would include more reliability but have been given a dose of reality after the second DNS issue in six-months.

What other major registrars provide DNS services?

Webwork

12:21 am on Nov 29, 2005 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



woop, I'm not certain that I follow your question - it seems pretty straightforward - but to the best of my knowledge I have never used a registrar (and I've likely used 50+ registrars) that did not provide for (default) DNS services as part of the registration process. The default DNS would only apply if you also chose to host with the registrar's hosting division. Otherwise, when you register a domain you can specify any DNS.

I really don't want to see a thread where everyone piles on that JoeBlowDomainRegistrar offers DNS.

Am I failing to grasp your question? If I do understand you I think the answer pretty much is "they all do".

Also, give the amount of time I've spent hanging around domain forums (occupational hazard) I have to say that a report/grievance about a DNS failure is so rare that I've never before read a thread setting out DNS as a registrar related issue.

Go find any old registrar and chances are you won't have a problem.

OBTW - What exactly was the nature of your DNS problem? Both your primary and secondary servers, provided by the registrar, fail? Are you saying that you hosted your websites with the domain registrar's hosting division OR are you saying that somehow the WhoIs record for NS1, NS2, NS3, etc. somehow was corrupted by an action of the registrar? What was the registrar's explanation of the cause of whatever the failure was?

woop01

2:50 am on Nov 29, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



We used them as the DNS. We didn't use our own DNS servers. In other words, we didn't assign a primary and secondary server, they provided the DNS.

[edited by: Webwork at 3:28 am (utc) on Nov. 29, 2005]

Webwork

3:35 am on Nov 29, 2005 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Woop, if you find a major domain registrar that doesn't offer DNS I'd be interested to read about it.

Frankly, since DNS registration at domain registration time is pretty much a requirement (haven't seen a registrar that doesn't ask for the info) I'd be surprised to find that DNS is not offered.

At the very least most registrars see an uncommitted DNS record as an opportunity to launch a splash page promoting their services, so it would be unexpected to find a registrar that chooses "not to" offer at least a default DNS. Heck, when it comes to DNS, since you can set any that you want I don't see a reason to tie DNS to domain registration in any event.

Sorry to disappoint concerning we don't do "this company is great" posts. For the most part, opening the door that wide is an invitation to renaming WW SpamORamaWorld. I'm sure you'll find other forums where people will line up to suggest registrars. Likewise, I'm sure you already know all the major players in the registration business. After the big few there's lots of resellers, so you're only getting what the parent company offers vis-a-vis DNS services. As to the smaller players, well, they're small for a reason - which may include that they're primarily a conduit for someone's "other business interests".

Good luck.

davezan

3:41 am on Nov 29, 2005 (gmt 0)

10+ Year Member



I think I know whom you're referring to. Just got off the phone with one of 'em. ;)

Anyway, you do realize no one can give you a 100% guarantee there'll be no DNS issues whatsoever, right? Just another reality check here because technology's not exactly flawless.

To make things "worse", registrars at least try to limit their liability thru their service agreements whenever downtimes occur. Can't really blame them, but it sure leaves a bad taste in the mouth.

Some providers have better track records than others. In which case, you'll have to use the same old steps in searching for one: browse thru forums, ask your relatives/friends/enemies, etc.

Good luck finding one!

woop01

5:50 pm on Nov 29, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I understand nobody can provide a 100% guarantee but I'm trying to figure out why I pay 3X what similar registrars charge when this has now happened twice in the past six-months. Going into details would violate the rules of this forum.

Webwork

6:04 pm on Nov 29, 2005 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



woop, here's your post from 11:57 am on Nov 8, 2005 (utc -5)

[webmasterworld.com...]

. . we figured with the higher price and reputation, it would be more reliable. Long story short, they had a DNS server go out and our biggest site was down for four days without any compensation.

Woop, I sense that you'd like to either out the offending company or get some payback by saying what poor service they provided - but you are acting with a bit of bridled self-restraint. Nicely done. I appreciate that.

It is a bit of nonsense to have a nameserver down for 4 days. Frankly, I can't imagine that a hosting provider would have a single DNS and that there was no other immediately available option to restore your website if DNS was the only issue.

Sorry to hear about your plight and I can understand your anxiety about not having the same problem with a new hosting firm. I'd simply make it a point to ask about redundancy whereever I went. As I said earlier, I've never come across a post where a downed DNS server was accountable for a 4 day outage. Usually there's other issues as DNS is such a ubiquitous service and so easy to get up and running.

gpmgroup

9:45 pm on Nov 29, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Why not just use third party DNS? Zone Edit & Granite Canyon provide such services for free. We have used them for several years without any issues at all.