Recently, I changed the nameservers to point to the NEW site I had designed, on my host. I changed the MAIL settings in my host's DNS to point back to THEIR mailserver. All worked just fine.
However, the client is unable to view their own website from within their firm. Everyone else in the WORLD can see it, except for them. Apparently, while trying to connect through their own server, they get a "site not found" error message. I suspect that some DNS setting in their server is pointing elsewhere.
Could this be? Does anyone have any ideas as to where the glitch may be happening? I asked them to do a tracert and it stopped cold before it every left the building.
I would much appreciate any thoughts anyone might have.
Best Regards,
Pat
Firewall / proxy server implemented? Hardware firewall? Settings checked?
You're using a local command line check/trace versus using a checker service on a remote site?
Local http requests are traced to . . nowhere, if I understand your comment?
So, everyone's machine was initally set to send/retrieve mail at Domain @ Local IP? I assume before any of this was put in place everyone was able to access the www via their local network node through a local proxy server?
If I'm following this you're saying that http requests for CompanyDomain.tld appear to be either blocked (ergo, firewall/proxy, but is there a default message returned for a website blocked by the hardware/software) OR http requests are being directed to the mailserver (ergo no website).
Forgive me for asking, but after everything was "adjusted" did any/everyone clear their browser cache?
This is likely to get beyond my expertise and beyond possible dialogue by virtue of a need for you to share more info, perhaps of the type that we specifically seek to avoid in posts.
