Help, ISP registered Domain now out of Business

[pseudo]

Hi,

I hope someone here can give me some suggestions.

We went through a local ISP and had them register our domain name and set up our web hosting.

The ISP has now gone out of business (since Thanksgiving).

We now have another company doing our web hosting. The website is there and everything works, except the Domain Name points to the old IP.

The Registrar was "WildWestDomains". We have called them about 10 times now (the call actually goes to "godaddy"). Each time we get a new Technician. Each time we have to go through the same process of sending a copy of a drivers license and verifing the last 6 digits of a credit card. Each time they say they are emailing us the appropriate information to recover our user name and password. In the past 7 days, they have not emailed the info to us.

To make matters worse, the our email address in the whois information is no longer usable (it was the CEO's email ****[e-mail], not sure how he messed it up). All of our other email is under the same domain name that no longer works. We have requested that they change the email address. They have even sent us an email just to verify that it is working.

Anyway, we have been without a website or email for about two weeks now. Is there any other way around this?

Also wondering what the relationship is between: WildWestDomains, GoDaddy and DomainsPricedRight.

Thanks

Darrell

[cabbie]

Hey,what do you know another godaddy problem report.I wish I had a dollar for every Godaddy has a problem thread.
Wildwestdomains are a sister company of Godaddy.They are the reseller brach or the affiliate side of godaddy though it is a proper qualified domain registrar with Icann.
DomainsPricedRight.com is a reseller of wildwestdomains.If they go bust you can still manage your domain through wildwestdomains but as you have found out their support is hit and miss.
The problem here could be that they are sending you the new information to the authorised email address and as you say this is no longer active.
Unfortunately there seems to be little recourse for you other than to hammer it out with Wildwestdomains(i.e. Godaddy).You can complain to Icann but this may be of little practical help.
When you next talk to support get their name and insist on them in your future phonecalls.Good Luck!

[pseudo]

thanks, cabbie