Domain wont work with "www" infront

Need help

[fatty]

Hello ,

I run a hosting a company and have a client who is having problems with his domain. His domain works perfectly as long as there is no "www" infront of the url. The site works if you type this url in : [example.com...]

But the site wont load when you put a "www" infront of it like this [example.com...]

Just some background information. This client of mine has a reseller account from me and gave him the proper IP Adresses from our side for his DNS. Is this something dealing with my hosting company or could this be the registrar. He is complaning to me alot and I have thorougly tried to look for the problem and cannot come up with a proper solution.

Any help about this problem or anything related would be of great use.

Thank you for your time.

[edited by: tedster at 5:47 am (utc) on Nov. 20, 2003]
[edit reason] change to generic domains [/edit]

[jdMorgan]

The DNS zone file should contain an "A record" for each version of the domain. It is likely that one is missing.

Jim

[fatty]

My client talked to the Domain registra and the DNS zone thing. The hosting company said that this is irrelavant to the domain. And said that it has something to do with Hosting company. I am really confused and do not know the problem.

Please help.

[jdMorgan]

> But the site wont load when you put a "www" infront of it

Precisely, what do you get/see when you try to access the site? If you get an error page, please strip out all domain names, replacing them with example.com, or ww.example.net, and post it.

[xbase234]

The domain must be configured for both www.domain.com and domain.com. Just set up a second configuration for this domain, similar to setting up a subdomain for "WWW". The party that configured the "domain.com" version of the name should know how to do this.

[richlowe]

The other possible alternative is the site must also be set up to allow the host header www.example.com to be recognized in addition to example.com. If this is a windows IIS server, then that definately must be set up in addition to the DNS A record.

[fatty]

I tried to Add A recod but i dont know how. I just went into his whm cpanel and edit DNS Zone and entered this criteria in teh fields provided.
domain:
www.caseyentertainment.com
ttl:
14400
type:
A
69.57.132.37
So i dont know if i have done thise correctly. This is my first time doing this.

[jamesa]

Actually there's two things you need to do/check: (1) That there is an A record with and without the www, and (2) that the server config (assuming Apache) has the following:

ServerName www.domain.tld
ServerAlias domain.tld